Collections Specialist

FRONTSTEPS
Miami, FL
30+ days ago
FRONTSTEPS
FRONTSTEPS
frontsteps.com

Job Description

Headquartered in Denver, Colorado, FRONTSTEPS is a SaaS company with a resident engagement platform to empower communities to be safe, informed, and efficient. More than 23,000 communities nationwide — that’s 4.4 million homeowners — are covered by FRONTSTEPS services! We deliver solutions that simplify how management companies, homeowner associations, builders, and security & patrol experts build, connect, operate, and secure modern communities. With a focus on mobile-first technology and best-in-class integrations, our products make it easy for community leaders and homeowners to communicate, collaborate, and drive a more prosperous community.

FRONTSTEPS is guided by the core values of 1) developing our people, 2) taking care of the customer at all times, 3) moving with purpose and urgency, 4) being open, honest, and transparent, 5) innovating and failing forward, and 6) being courageous.

POSITION OVERVIEW
The Collections Specialist works directly with customers and internal teams, such as Sales and Customer Success, to manage high volume of business-to-business full cycle collections.

JOB RESPONSIBILITIES
  • Manage full cycle collections of high-volume business-to-business transactions
  • Utilize Collections standard operating procedure to directly collect receivables and resolve issues impacting collections
  • Manage automated monthly statements and collection communications for customer accounts
  • Reconciliation of client A/R portfolio to resolve customer discrepancies, short payments, and refunds
  • Assist with the day-to-day inquiries from internal and external customers
  • Deliver consistent achievement on KPI’s as related to outgoing call volume, cash and collections providing weekly updates to Management
  • Provide cross functional support within team, as well as other ad hoc duties as requested

SKIILLS & QUALIFICATIONS
  • Associate Degree or equivalent related work experience
  • At least two (2) years of experience in the field or a related area, computer experience, familiarity with accounting programs
  • 0-3 years of collections experience, business-to-business preferred
  • Experienced with high volume transactions within business-to-business organization and/or similar experience in Accounts Receivable role
  • High level organizational and follow-up resolution skills to handle multiple projects and deadlines simultaneously
  • Strategically identifies DSO drivers to improve incoming cash receipts
  • Understands financial targets and can deliver receivables results
  • Proficient experience with Microsoft Excel, Sage Intacct & Salesforce
  • Ability to communicate to all levels of organization in a clear, focused, and concise manner
  • Commitment to excellent customer service
  • Team player, self-motivated and energetic with high level of initiative
  • Attention to detail and accuracy
  • Professional telephone manner and email etiquette
  • Good problem-solving skills
  • Must be able to work independently as well as take instruction from supervisors

This position will be based in Denver, CO with an hourly rate of $21.63 - $26.45/hr.

Benefits include the following:
  • Medical, Dental, and Vision
  • Company sponsored Short-Term Disability, Long-Term Disability, and Life Insurance
  • Voluntary Life Insurance
  • FSA/HSA
  • Paid Time Off
  • Sick Time
  • Internet Reimbursement
  • 401k match

FRONTSTEPS is proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Source

https://www.indeed.com/jobs

Not sure if you qualify?

Uvaro is here to help you land great jobs like this one.

Upgrade your skills

Other Jobs

Miovision

Miovision provides cities with modern tools to fix today's traffic problems. We offer solutions that collect multimodal traffic data and uncover actionable insights, helping municipalities get more out of their road network. The result: streets capable of moving more people – safely and efficiently – whether they are in a car, on a bus, on a bike or e-scooter, or walking. Since 2005, our systems have counted more than nine billion vehicles around the world. We have offices in Kitchener, Canada as well as operations in Germany, Serbia and the US. For more information, visit miovision.com [http://miovision.com/]. Position Summary  The Sales Engineer (SE) is an industry expert that drives software growth by developing technical and operational relationships with customers in support of their adoption of the Miovision products.  As a technical industry expert, the SE integrates into the daily operation of the agency to support complex proof of concepts and ongoing initiatives to maximize product output and value.  The SE ensures continuous value and product adoption that ultimately drives intersection network and software growth. Key Accountabilities  * Create customer success plans to drive growth for each account  * Support solution design and technical implementation of current desired integrations as outlined in the customer success plan. * Monitor user adoption and product utilization and create targeted programs to increase engagement and support the agency's change management process. * Build strong relationships between the Miovision product and support teams to ensure continuous resolution of ongoing operational issues as well as product deficiencies that may come up.  * Participate in regular support and health checks to ensure accounts are continuing to derive value from our solutions * Support software renewal and upselling activities  Skills/Qualifications * Bachelor’s degree or recognized equivalency or achievement of recognized professional level * 5+ years of technical experience; must understand network products * Ability to travel internationally, providing on-site consulting work to clients * Ability to manage multiple projects utilizing strong planning and organizational skills * Experience with general consulting skills that include team facilitation, business case development, strong business analysis skills, process mapping and process redesign * Systems implementation skills: requirements/process analysis, conceptual and detailed design, configuration, testing, training, change management and support * Analytical nature with the ability to solve complex business issues * Basic understanding of product development and engineering processes.  We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please indicate if you require accommodation on your application, and our team will work with you to meet your accessibility needs.

 
Remote
Uvaro

Recruit and train new sales staff, assign specific tasks to members of the sales team, and monitor the team's sales performance.

 
Waterloo, ON / Remote
Uvaro

Experience working as an SDR or BDR. Provide guidance and feedback on email outreach and sales calls. Experience working in a sales enablement function is a…

 
Waterloo, ON / Remote