Client Success Manager

OfficeSpace Software
Victoria, BC / Remote
30+ days ago

Job Description

About OfficeSpace Software

Join OfficeSpace’s rapidly expanding team. Our customers are an extremely diverse group – from the fastest growing technology companies, to traditional enterprise customers who are transitioning to a more modern workplace infrastructure. With a team of over 130 employees based in the US, Costa Rica, and Canada, along with PE backing, we’re working every day to help create a better place for everyone. For more information visit officespacesoftware.com

The Role

Our CSMs work directly with our clients to build strong, lasting relationships. These relationships allow us to get continuous real-world feedback on our product, and identify the daily challenges that workplace and facility managers encounter, and how we can help solve them. The client feedback you capture plays a vital role into the development of new features, workflow updates, and ultimately strengthens the relationship we have with our clients.

CSMs have hands-on understanding of the complexities of software delivery and drive to get things done. CSMs are knowledgeable, passionate, and multi-functional. They possess impeccable communication skills and pay great attention to detail in every task. As a CSM, they have the entire support staff at their disposal. This allows the role to focus on the client and provide an exceptional level of support to truly wow the client! They know their client portfolio inside and out and are capable of working independently with a passion for customer success.

Responsibilities

  • Drive adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio
  • Help clients discover new ways to get more value from OfficeSpace throughout their lifecycle
  • Champion experiences by collaborating various cross-functional teams at OfficeSpace, on behalf of the customer
  • Help clients navigate and solve complex problems within their organizations
  • Plan and deliver quarterly success plan review meetings to discuss integration, relationship, stats, outcomes and new thinking
  • Gather feedback on new features and functionality
  • Collaborate with Product Analysts and Product Managers to apply client input to product development
  • Responsible for managing all commercial post- sales activities for your portfolio (renewals, upsells, cross sells, contract negotiation)

Desired Skills & Experience

  • Must have at least 3 years of customer management experience handling multiple clients in a service provider or project management environment
  • Ability to train and demo a software product
  • Familiarity with SaaS model
  • Familiarity with basic sales processes
  • Aware of trends and developments in the areas of cloud technologies and tools etc.
  • Experienced with Customer Success software, CRMs, etc. is an asset (Salesforce, Gainsight)

Culturally, here’s what we’re all about:

  • At OfficeSpace Software, the most important thing is trust. We trust our employees to take ownership of their work and set themselves up for success. Whether it’s flexible hours, remote options, or anything in between, we know that people work best in different ways and we embrace those differences
  • Work-life balance is critical as we move to a work environment where the lines between home and office get blurrier all the time. We value people taking time off when they need it and being able to completely unplug from work so they can recharge their batteries
  • Pandemic or not, we like to have fun together. Whether it’s axe throwing, costume contests, or video game nights when we’re all together, or shared workouts, late-night talk shows and virtual movie nights when we’re apart, OfficeSpace is always looking for ways to keep people happy, engaged, and having a good time with their teammates
  • Despite over 130 employees across 3 countries, OfficeSpace maintains a family atmosphere where team members are known as much for who they are as what they do. We hire people, not numbers

Job Types: Full-time, Permanent

Additional pay:

  • Bonus pay

Benefits:

  • Casual dress
  • Company events
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Paid time off
  • Vision care
  • Work from home

Schedule:

  • 8 hour shift
  • Monday to Friday
  • No weekends

COVID-19 considerations:
Return to the office is optional and limited to only 6 employees per day until further notice.

Work remotely:

  • Temporarily due to COVID-19

Source

https://ca.indeed.com/jobs

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