Manager, Premium Services - Intercollegiate Athletics (6298U...

University of California Berkeley
Berkeley, CA
30+ days ago

Job Description

Manager, Premium Services - Intercollegiate Athletics (6298U) 20574 About Berkeley

At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.

The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.

We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles , our Principles of Community , and our Strategic Plan .

Application Review Date

The First Review Date for this job is: July 21, 2020

Departmental Overview

The Department of Intercollegiate Athletics consists of more than 275 staff members and coaches and sponsors 30 varsity sports programs. These 30 programs include more than 850 student-athletes who participate in the various sports programs annually within the National Collegiate Athletics Association (NCAA). We are currently seeking a Manager, Premium Services.

Cal Athletics operates a variety of revenue generation programs and strategies, to increase support for our 30 varsity sports programs. These programs interface with a variety of internal and external stakeholders, including individual donors, corporations, and campus units. The Manager, Premium Services position is primarily responsible for supporting the Assistant Athletic Director, Revenue Initiatives with assigned Revenue Generation projects that support creating increased funding and support for Cal Athletics from both traditional and innovative new revenue sources.


Support development of Premium Seating retention and Revenue Generation programs, events, and communications strategies designed to inform external constituencies of opportunities to support Cal Athletics.
Process new pledge seat agreements, manage special ticket requests, and other administrative tasks as assigned related to overall Cal Athletics premium seating programs.
Lead front-line service needs for a portfolio of select individual premium seating accounts, as assigned.
Manage day of game Premium Seating Concierge Table as well as additional projects including (but not limited to) non-traditional revenue generation programs, and others as assigned by the Assistant Athletic Director and/or the Chief Revenue Officer.
Support new business development efforts including research of various topics and gathering relevant data to inform strategic plans.
Create ad hoc reports as assigned.
Work closely with internal units, such as Ticket Operations, Ticket Sales, Development, and Cal Athletics varsity sports programs in order to achieve goals.

Required Qualifications

Demonstrated front-facing customer service experience.
Demonstrated strong organizational skills and ability to multi-task within a high volume/complex environment.
Demonstrated strong verbal, written and interpersonal skills.
Bachelor's Degree and/or equivalent years experience and/or training.
Applicable computer skills including Word, Excel, PowerPoint, and Salesforce CRM (or equivalent programs).
Ability to troubleshoot customer service issues and proactively solve issues as they arise.

Preferred Qualifications

Experience with the internal operations of Intercollegiate Athletics.
Familiarity with the Cal Football Club Seating Program.

Salary & Benefits

For information on the comprehensive benefits package offered by the University visit:


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