Onboarding Project Specialist

Irving TX
30+ days ago

Job Description

Onboarding Project Specialist


RollKall is the law enforcement industry’s only comprehensive off-duty management solution, bringing transparency to off-duty security by connecting every stakeholder in the process. We help connect our communities by fostering positive relationships among businesses, local police officers, and law enforcement agencies. RollKall makes it easy for businesses to hire off-duty police officers, for officers to find high-quality off-duty jobs near them, and for law enforcement agencies and coordinators to run world-class off-duty programs with technology that makes it easy and transparent for everybody.

Position Summary:

The Onboarding Project Specialist will provide outstanding customer experience by onboarding Law Enforcement Agencies (LEA), Law Enforcement Officers (LEO), Coordinators and to Small / Medium Businesses (SMB). Working hand in hand with Customer Service and Customer Support departments, the Onboarding Project Manager plays a critical role on the onboarding team, interacting with internal and external teams performing and managing projects with our customers. Through planning and execution, this individual will be influential in the success of a fast-growing company.


Duties will include but are not limited to:

  • Onboarding major clients by meeting with them in person and /or via web, planning, coordinating and managing the onboarding project within budget timeline, and scope.
  • Interact with Agency and Enterprise levels of leadership daily via phone, email and in-person.
  • Lead (up to) multi-month Onboarding projects from inception through delivery to Customer Success.
  • Manage multiple customer projects at the same time. Own the success of a customer instance.
  • Manage the customer to ensure project success.
  • Trusted advisor to our customers.
  • Build relationships both internally and externally.
  • Become a product and feature expert providing excellent customer experience
  • Assuming full accountability for project success.
  • Facilitate in demos, sales activities, proposals and acquisitions, as needed.
  • Work with sales, product engineering and marketing to communicate processes, proposals and work on projects
  • Cultural Fit: One Team (people first, trust each other, care, diversity and inclusion), Servant Leadership (do the right thing, question authority), Humbition (humility, ambition, think Big and have empathy for our users), and Deliver Results (bias for action, innovate, embrace change).
  • Tools and Languages: Zendesk, Hubspot, Slack, Trello and Jira

Desired Qualifications:

  • Bachelor’s degree or equivalent experience
  • Proven ability to design, manage and deliver projects
  • Understanding of law enforcement agencies, officers, coordinators
  • Experience in fast-growing SaaS business model

Required Qualifications:

  • 3+ years relevant or related customer success/experience software operations experience
  • 2+ years relevant or related Project coordination or management experience

RollKall Technologies is proud to be an Equal Employment Opportunity and affirmative action employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.




Not sure if you qualify?

Uvaro is here to help you land great jobs like this one.

Upgrade your skills

Other Jobs


Miovision provides cities with modern tools to fix today's traffic problems. We offer solutions that collect multimodal traffic data and uncover actionable insights, helping municipalities get more out of their road network. The result: streets capable of moving more people – safely and efficiently – whether they are in a car, on a bus, on a bike or e-scooter, or walking. Since 2005, our systems have counted more than nine billion vehicles around the world. We have offices in Kitchener, Canada as well as operations in Germany, Serbia and the US. For more information, visit miovision.com [http://miovision.com/]. Position Summary  The Sales Engineer (SE) is an industry expert that drives software growth by developing technical and operational relationships with customers in support of their adoption of the Miovision products.  As a technical industry expert, the SE integrates into the daily operation of the agency to support complex proof of concepts and ongoing initiatives to maximize product output and value.  The SE ensures continuous value and product adoption that ultimately drives intersection network and software growth. Key Accountabilities  * Create customer success plans to drive growth for each account  * Support solution design and technical implementation of current desired integrations as outlined in the customer success plan. * Monitor user adoption and product utilization and create targeted programs to increase engagement and support the agency's change management process. * Build strong relationships between the Miovision product and support teams to ensure continuous resolution of ongoing operational issues as well as product deficiencies that may come up.  * Participate in regular support and health checks to ensure accounts are continuing to derive value from our solutions * Support software renewal and upselling activities  Skills/Qualifications * Bachelor’s degree or recognized equivalency or achievement of recognized professional level * 5+ years of technical experience; must understand network products * Ability to travel internationally, providing on-site consulting work to clients * Ability to manage multiple projects utilizing strong planning and organizational skills * Experience with general consulting skills that include team facilitation, business case development, strong business analysis skills, process mapping and process redesign * Systems implementation skills: requirements/process analysis, conceptual and detailed design, configuration, testing, training, change management and support * Analytical nature with the ability to solve complex business issues * Basic understanding of product development and engineering processes.  We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please indicate if you require accommodation on your application, and our team will work with you to meet your accessibility needs.


Recruit and train new sales staff, assign specific tasks to members of the sales team, and monitor the team's sales performance.

Waterloo, ON / Remote

Experience working as an SDR or BDR. Provide guidance and feedback on email outreach and sales calls. Experience working in a sales enablement function is a…

Waterloo, ON / Remote