Customer Manager

Mosaic North America
Montréal, QC
30+ days ago

Job Description


Founded in 1927, Acosta has grown from a local food broker to become the leading outsourced sales and marketing agency serving consumer packaged goods companies and retailers across the United States and Canada.

We offer a truly integrated approach that engages shoppers at every point along the path to purchase and ensures that our clients' products are strategically positioned to most effectively convert those shoppers at the shelf.

Position Summary
The role of the Customer Manager is expected to deliver the planned annual sales & profit target within the Grocery channel business, while managing trade effectively. The person will work in close collaboration with cross-functions within Business Process, Client Management, Retail Sales, Finance & Supply Chain to achieve the clients and company's goals.

Role and Responsibilities

  • Delivering Annual Net Sales & Profit targets
  • Accurately forecasting sales volume & trade dollars.
  • Developing, implementing and evaluating trade and shopper marketing initiatives, based on insights.
  • Maximization of trade investments and efficiencies aligned to business objectives.
  • Business and category analysis. Developing & presenting category management solutions.
  • Ensuring new products are listed and distribution gaps are filled.
  • Strategizing customer business initiatives & developing joint business plans with customers.
  • Negotiating annual agreements, promo activity, listing fees, price increases & costing with customer.
  • Maximizing all sales opportunities through alignment & support from the Retail Team

  • Post-Secondary or equivalent related industry experience
  • 3+ yrs. Consumer-packaged goods, head quarter account management
  • Experience calling on one of the Grocery Chain in Quebec - Metro/Super C/IGA/Rachelle Béry
  • Strong analytical skills & proficiency in MS Office (Excel, PowerPoint)
  • Knowledge of customer specific software and understanding and interpreting A.C.N is an asset:
  • Superior collaboration and project management skills
  • Solid presentation skills & ability to persuade/sell to all levels of the customer organization
  • Strong Financial acumen and great communication/sales skills
  • A result oriented, proven achiever, with the resolve to "make-it-happen". Proactive & problem solver.
  • Occasional overnight travel may be required

Why Acosta?

Consistently voted one of the best places to work, Acosta gives you the opportunity to work with the world's most beloved brands that you know and use every day. Every employee is given the keys to charter new ground as they collectively live in the moment of building experiences together. We are a cast of diverse, yet like-minded individuals and we believe in taking risks, creating shared experiences not just for our clients, but for each other to guarantee we're making the next chapter of everyone's story the most memorable one yet.


Acosta/Mosaic North America is an Equal Opportunity Employer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Mosaic reserves the right to modify all or part of any job descriptions at its discretion in order to meet and or exceed the needs of the business.

We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs, to the extent required by law.

By submitting your application you agree with and accept the Acosta Privacy Statement and Terms of Conditions.



: Management
Schedule: Full-time
Job Type: Standard
Shift: Day Job
Job Posting: Jul 23, 2021, 9:17:07 AM


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