Job Description

Description: We are looking to add, to our amazing team, an experienced, professional, and personable Technical Account Manager (TAM) who has prior Managed IT Service Provider experience. This role is also known as a Strategic IT Client Account Manager. The TAM provides executive-level (CIO/CTO) leadership to our clients, helping them develop and implement high-level, innovative technology solutions to address their company objectives and industry requirements. The TAM is a knowledgeable technology advisor with strong business savvy who is skilled in project management and exceptional customer servic
. _______________________________________________________________________________________________________________ Roles & Responsibilities Technology Strategy for our Clients Partner with our Senior Engineers and our O
ite Field Engineers to:
tablish the overall IT strategy and
year technology plan (including budget) for our clients. Formally pr

this to C-level executives and other IT contacts at our client sites. Learn and understand our clients’ industry-specific IT requirements and unique technology needs. Communicate thi
nformation to the other members of our team. Develop innovative IT initiatives and projects to foster the growth goals and desired work environment of our clie
. Build project plans, including detailed scopes of work, hardware/software options, and the budget requirements. Pres
this to the client to gain approval – there is a sales aspect to this position. Communicate project progress to the client on a regular basis and ensure the client receives project completion update
Analyze and review Network Assessments and Security Audit reports to identify clients’ business risks in relation to tec
logy. Develop solutions to minimize these risks. Present this information to clients during in-person Technical Business Review meetings. Illustrate the importance and benefits of IT standardization and well-established IT processes and procedures. Identify em
ing technologies that will benefit our clients’ future business needs from an IT perspective. Tailor the findi
and present the information at in-person Technical Business Review meetings. Client Relationships and Customer Service Manage 25 - 30 client accounts and foster a positive relationship with each. Ensur

lients are very satisfied with Parachute’

vices by meeting with and speaking to clients and analyzing survey results.
dle and resolve client issues and escalations with a great deal of patience, respect, professionalism, and written follow-up. Mon
r and identify any delays in client projects and general tasks completion and communicate any delays to management and clients.
k to minimize and eliminate delays and when applicable, proactively step in to help projects stay on time. Work closely with COO to manage implementation of Parachute developed processes, procedures, and operational strategies. Communicate pos
le service-quality and/or process/procedure improvements back to COO. Requirements: Qualifications and Skill Requirements Oral communication: speaks clearly and persuasively; translates technical terms in a

espectful way listens and gains clarification; res

professionally to questions; demonstrates group presentation skills; actively participates in meetings. Written communication: writes emails and reports clearly and concisely; edits work for spelling and grammar; varies writing style to meet the
eds of the reader; takes comprehensive notes and keeps detailed records, presents numerical and technical data effectively. Strategic planning – ability to think ahead and plan over a 1–3-year time span. Always comes prepared to internal and client meetings as well a
hone/conference calls. Problem Solving - Identifies problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; resolves p
lems in early stages; fosters group participation and other resources for issue resolution. Business ethics - treats everyone with respect; keeps commitments; inspires the trust of others; works with business ethics and integrity; upholds
achute’s organizational values. Education: Required: A bachelor’s degree in a related field. Preferred: An advanced degree, such as an MBA, IT-related certifications, project mana

ent certif

ons Experience: Required: Previous Technical Ac
nt Manager (or similar role/title) experience at Managed IT Service Provider Required: 8–10 + years of rela

experience

elated business and/or technology, including: Strong consultative skills with a background in IT related Servi
offerings Client presentations and gaining the buy-in of C-level executives Sales and custome
are within a technology-related environment Building project plans and detail
scopes of work Managing and monitoring projects High-level, profe
onal communication with C-level executives Able to travel up to
% of the time Benefits Medical Insurance Dental
urance Vision Insurance Life Ins
nce Voluntary Life Insurance Flexible Spending Account (FSA) 4
+ Company Matching 15 PTO days 8 –

paid hol