Account Manager

Los Angeles CA / Remote
30+ days ago

Job Description

Windcave is a high-growth and innovative global leader in payment technology delivering a range of secure solutions to major corporate, banking, and SME clients globally. Processing over US $55 Billion worth of transactions per year, we are one of the largest integrated POS terminal and e-commerce switching providers. With an impressive global presence, we have regional offices in USA, UK, Australia, and New Zealand.

The company is profitable and growing; the reason being we strongly emphasize the idea of security because our products provide critical services to customers. Our overall goals are reliability and flexibility, even when cost remains a factor. From a single product introduced in 2009, the company now develop, engineer, implement, and market a growing range of products meeting the highest PCI payment security standards. The products demand constant enhancement and extension, driven by real end user requirements.

If you are searching for an exciting career with an organization that is experiencing tremendous growth and offers enormous career development opportunities, then we invite you to join us!

What's On Offer?

We are looking for a Permanent Full-Time Account Manager to join our Sales team. The emphasis role is on Sales Support and Customer Success.

Key responsibilities of this role include:

  • Relationship management and business development with existing accounts
  • Upselling and reaching out to current customers to further educate on new Windcave products
  • Business contract management
  • Inbound ticket management
  • Managing non-sales related inquiries
  • Maintaining relationships with larger partners
  • Act as a liaison between internal Sales, Logistics, and Support teams
  • Managing customer communication
  • Supporting management on pre and post sales projects

To be successful in this role you will need:

  • Bachelor's degree from an accredited university
  • Legal right to work in the United States (no sponsorship)
  • Microsoft Outlook and Office (Word & Excel)
  • At least two years of professional experience in a business environment preferred
  • Proficient oral and written communication skills
  • Customer focus at heart with a positive and friendly 'can do' attitude
  • Determination to commit effort and the passion to achieve set goals
  • Willingness and enthusiasm to learn new systems
  • Ability to develop knowledge and applying new skills
  • Motivation to be a team player
  • High commitment to focus and detail orientation

What's in it for you?

  • Competitive salary with benefits including Medical, Dental, Vision, Life, and matching 401K (Compensation is negotiable based on experience)
  • A gateway to a promising and long-term career in one of the fastest growing payment solutions provider
  • You will get all the training you require once hired and plenty of mentoring for your professional development
  • Enjoy our regional office with well-stocked fruits, snacks, and beverages
  • Free monthly parking available
  • Join our friendly team where we are always available to assist each other to overcome obstacles

At Windcave we like to grow, support, and assist our team members - so together we can accomplish our present and future goals.

Job Type: Full-time

Pay: $21.00 - $24.00 per hour


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance


  • Monday to Friday

Supplemental Pay:

  • Bonus pay


  • Bachelor's (Preferred)


  • Sales Experience: 1 year (Preferred)

Work Location:

  • One location

Work Remotely:

  • Temporarily due to COVID-19


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