Customer Success Manager - New Projects

Redwood City, CA
30+ days ago

Job Description

We're looking for a motivated Customer Success Manager to own our new customer onboarding process. Entirely focused on kicking off new projects with customers, you will report directly to our Technical Business Operations Manager, with the objective of project managing the onboarding of new Abodu customers and the transition of a project from a signed contract to a ready-to-build ADU.

It’s an amazing chance to be an early hire at a seed-stage startup that’s rapidly growing and defining a new multi-billion-dollar category. And, we’ve got an inspiring, brilliant, and inclusive team.

Primary Responsibilities

    • Own the project kickoff and customer onboarding process for all Abodu projects across all geographies.
    • Develop strong customer relationships through frequent touchpoints during the transition.
    • Develop deep cross-functional working relationships with key internal stakeholders on sales and fulfillment teams to deliver a cohesive, delightful customer experience.
    • Draft, review, and see through to execution all post-sale contract documents, including addenda, site plans, and change orders.
    • Run point as project manager between contract execution and transition to our fulfillment org, with authority to direct a cross functional team through the transition.
    • Participate in continuous process improvement in project transition and customer onboarding processes.


    • 3-5 years of individual contributor experience in contract management / sales operations in a fast-paced, high-volume environment.
    • Experience with B2C contracts in the real estate space or large B2B contracts in the software space.
    • Proven ability to lead a cross-functional team through a highly collaborative process.
    • 3-5 years experience working with automated contract generation tools and e-signature platforms, such as Salesforce CPQ, Conga Composer, Docusign, Adobe Sign.
    • Experience operating within Salesforce, including updating records and generating reports.
    • Be called out by name in a 5-star Google or Yelp review.


    • Health, Dental and Vision insurance.
    • Team building retreats
    • Free healthy snacks (some sweet ones too!)
    • Bring your dog to work
Abodu is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.


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