Title & Escrow Support Specialist

Williston Financial Group
Boise, ID / Remote
30+ days ago

Job Description

Title & Escrow Support Specialist

Boise, ID, USA Denver, CO, USA Irvine, CA, USA Irving, TX, USA Las Vegas, NV, USA Phoenix, AZ, USA Portland, OR, USA San Antonio, TX, USA San Diego, CA, USA Seattle, WA, USA Virtual Req #146

Friday, April 23, 2021

WEST, a Williston Financial Group company, provides technology, data security, and marketing services to the real estate and mortgage industries. The technology solutions and programs offered by WEST streamline the real estate transaction process, increase transparency, and reduce costs for real estate agents, brokerages, title companies, lenders, and the consumers they serve. To learn more or sign up for the service, visit www.westprotect.com.
Job Purpose:
The Title & Escrow Software Support Specialist’s role is to ensure proper operation of the ResWare application so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests and escalating incidents when considered appropriate and necessary to maintain SLA expectations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.
Essential Job Functions:
· Engage in WFG company culture that emphasizes engagement in our 4 Cs, quality of work and high performance.
· Field incoming requests to the Service Desk via both telephone and e-mail to ensure courteous, timely, and effective resolution of end user issues.
· Perform remote troubleshooting through diagnostic techniques and documenting pertinent questions such as end user identification information, including name, department, contact information, and nature of problem or issue.
· Build rapport and elicit problem details from service desk customers.
· Prioritize and schedule problems. Escalate problem (when required) to the appropriately experienced technician.
· Record, track, and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
· Determine the best solution based on the issue and details provided by customers by applying diagnostic utilities to aid in troubleshooting.
· Walk the customer through the problem-solving process.
· Access software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution.
· Identify and learn appropriate software and hardware used and supported by the organization.
· Direct unresolved issues to the next level of support personnel.
· Provide accurate information on ResWare and integrated products or services.
· Record events and problems and their resolution in logs.
· Follow-up and update customer status and information.
· Pass on any feedback or suggestions by customers to the appropriate internal team.
· Identify and suggest possible improvements on procedures.
Knowledge, Skills and Abilities:
· Minimum of 3 years experience in title and escrow.
· Excellent communication and problem solving skills.
· Customer service oriented with an exceptionally high attention to detail who can excel in a team environment.
· Ability to develop and/or assess training materials that will help employees understand the subject matters being taught.
· Ability to motivate and train large groups of employees.
· Understand the needs of employees, and judge what training methods will work.
Basic Qualifications:
· High school diploma or equivalent.
· Ability to conduct research into a wide range of computing issues as required.
· Ability to absorb and retain information quickly.
· Ability to present ideas in user-friendly language.
· Highly self-motivated and directed.
· Keen attention to detail.
· Proven analytical and problem-solving abilities.
· Ability to effectively prioritize and execute tasks in a high-pressure environment.
· Exceptional customer service orientation.
· Experience working in a team-oriented, collaborative environment.
· Must successfully pass a criminal history background check.
Preferred Qualifications:
· Associates degree or higher in Information Technology, Business or Finance.
· Two or more years in a customer service oriented role.
· Five or more years experience in Title or Escrow.
· Previous ResWare experience.
Supervisory Responsibility:
This position has no supervisory responsibilities.
Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Requirements/ADA:
No unusual physical requirements. Requires no heavy lifting, and nearly all work is performed in a comfortable indoor facility.
Routine deadlines; usually sufficient lead time; variance in work volume seasonal and predictable; priorities can be anticipated; some interruptions are present; travel or other inconveniences have advance notice; involves occasional exposure to demands and pressures from persons other than immediate supervisor.
Job frequently requires sitting, handling objects with hands.
Position Type/Expected Hours of Work:
Days and hours of full –time position are Monday through Friday, 8:00 a.m. to 5 p.m. Part-time positions may be considered.
No travel is expected for this position.

Other details

  • Pay Type




Not sure if you qualify?

Uvaro is here to help you land great jobs like this one.

Upgrade your skills

Other Jobs


Miovision provides cities with modern tools to fix today's traffic problems. We offer solutions that collect multimodal traffic data and uncover actionable insights, helping municipalities get more out of their road network. The result: streets capable of moving more people – safely and efficiently – whether they are in a car, on a bus, on a bike or e-scooter, or walking. Since 2005, our systems have counted more than nine billion vehicles around the world. We have offices in Kitchener, Canada as well as operations in Germany, Serbia and the US. For more information, visit miovision.com [http://miovision.com/]. Position Summary  The Sales Engineer (SE) is an industry expert that drives software growth by developing technical and operational relationships with customers in support of their adoption of the Miovision products.  As a technical industry expert, the SE integrates into the daily operation of the agency to support complex proof of concepts and ongoing initiatives to maximize product output and value.  The SE ensures continuous value and product adoption that ultimately drives intersection network and software growth. Key Accountabilities  * Create customer success plans to drive growth for each account  * Support solution design and technical implementation of current desired integrations as outlined in the customer success plan. * Monitor user adoption and product utilization and create targeted programs to increase engagement and support the agency's change management process. * Build strong relationships between the Miovision product and support teams to ensure continuous resolution of ongoing operational issues as well as product deficiencies that may come up.  * Participate in regular support and health checks to ensure accounts are continuing to derive value from our solutions * Support software renewal and upselling activities  Skills/Qualifications * Bachelor’s degree or recognized equivalency or achievement of recognized professional level * 5+ years of technical experience; must understand network products * Ability to travel internationally, providing on-site consulting work to clients * Ability to manage multiple projects utilizing strong planning and organizational skills * Experience with general consulting skills that include team facilitation, business case development, strong business analysis skills, process mapping and process redesign * Systems implementation skills: requirements/process analysis, conceptual and detailed design, configuration, testing, training, change management and support * Analytical nature with the ability to solve complex business issues * Basic understanding of product development and engineering processes.  We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please indicate if you require accommodation on your application, and our team will work with you to meet your accessibility needs.


Recruit and train new sales staff, assign specific tasks to members of the sales team, and monitor the team's sales performance.

Waterloo, ON / Remote

Experience working as an SDR or BDR. Provide guidance and feedback on email outreach and sales calls. Experience working in a sales enablement function is a…

Waterloo, ON / Remote