Customer Success Manager

Cyberbit
Dallas, TX
30+ days ago
Cyberbit
Cyberbit
cyberbit.com

Job Description

Cyberbit Range is the world’s leading cyber-security training platform for cyber professionals with clients from Fortune 500, Universities, Governments, and Militaries globally. Sounds intriguing? That’s because it is!
Cyberbit Range deploys real-world attacks using reverse-engineered malware onto a virtual corporate network, allowing users to defend against live attacks using commercial-grade security tools to effectively train cyber professionals in industry-standard detection, response, and attack mitigation techniques. The Customer Success Manager is responsible for building and maintaining strong relationships within assigned accounts ensuring high levels of customer satisfaction and recognition of ROI, driving adoption and outcomes leading to renewals, expansion, advocacy, and solution growth opportunities.
The ideal candidate will be genuinely curious about customers’ business needs, have a strong cyber technical background, and prior experience in customer success management for SaaS products. Additionally, you will serve as the liaison between the customer and the Cyberbit ecosystem, providing continuous feedback to Product Management, Engineering, Professional Services, and others.

*
Responsibilities*

  • Develop customer success processes, metrics, and playbooks for the Cyberbit Cloud Range product.
  • Drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed and collaborate closely with Cyberbit team members to promote renewals and expansion opportunities
  • Understand customer outcomes by communicating with customers, analyze customer health metrics, run NPS, and gather other feedback.
  • Document analyze and track interactions identifying blockers and risk within the customer journey and communicating those risks to Product Management.
  • Lead new customers’ onboarding process, including configuration and user orientation via Train-the-Trainer course delivery, as well as post-go-live support
  • Develop learning paths for customers from beginner courses to advanced incident response scenarios, according to customer goals.
  • Develop and maintain strong relationships at all levels within the customer organization.
  • Gain technical proficiency with Cyberbit product, content, and use cases.
  • Be the customer's technical point of contact throughout the entire customer life cycle (implementation, adoption, proficiency, expansion, renewal) and represent the voice of the customer to provide input into the product, marketing, and sales process
  • Collaborate with customers to develop, deliver, and execute customer success plans which outline critical success factors.
  • Drive customer adoption through training and development of best practices to continually create incremental value.
  • Monitor the adoption and usage rates of assigned accounts.

Requirements:

  • At least 5 years of relevant work experience in a customer-facing success, professional services, or account management role.
  • Proven work experience at a Cyber SaaS organization.
  • Cybersecurity knowledge and familiarity with security operations, methodologies, and products- Strong advantage
  • Strong technical and problem-solving skills.
  • Proven track record in delivering great value to customers.
  • Self-motivated, proactive team player, self-learning ability.
  • Exceptional communication skills, highly organized, collaborative detail-oriented, and interpersonal skills.
  • Experience building and maintaining relationships, while working to mitigate churn and drive engagement and renewals
  • Results-driven mentality
  • Strong analytical skills, with the ability to translate data into insights.
  • Experience Microsoft Excel - a strong advantage
  • Cyber training experience - a strong advantage
  • Familiarity with a startup environment, Flexible approach, ability to operate effectively under uncertainty, and frequent change.

About Cyberbit:

Cyberbit Range is the world’s leading cyber-security training platform for cyber professionals with clients from Fortune 500, Universities, Governments, and Militaries globally. Sounds intriguing? That’s because it is!Cyberbit Range deploys real-world attacks using reverse-engineered malware onto a virtual corporate network, allowing users to defend against live attacks using commercial-grade security tools to effectively train cyber professionals in industry-standard detection, response, and attack mitigation techniques.

Job Type: Full-time

Source

https://www.indeed.com/jobs

Not sure if you qualify?

Uvaro is here to help you land great jobs like this one.

Upgrade your skills

Other Jobs

Miovision

Miovision provides cities with modern tools to fix today's traffic problems. We offer solutions that collect multimodal traffic data and uncover actionable insights, helping municipalities get more out of their road network. The result: streets capable of moving more people – safely and efficiently – whether they are in a car, on a bus, on a bike or e-scooter, or walking. Since 2005, our systems have counted more than nine billion vehicles around the world. We have offices in Kitchener, Canada as well as operations in Germany, Serbia and the US. For more information, visit miovision.com [http://miovision.com/]. Position Summary  The Sales Engineer (SE) is an industry expert that drives software growth by developing technical and operational relationships with customers in support of their adoption of the Miovision products.  As a technical industry expert, the SE integrates into the daily operation of the agency to support complex proof of concepts and ongoing initiatives to maximize product output and value.  The SE ensures continuous value and product adoption that ultimately drives intersection network and software growth. Key Accountabilities  * Create customer success plans to drive growth for each account  * Support solution design and technical implementation of current desired integrations as outlined in the customer success plan. * Monitor user adoption and product utilization and create targeted programs to increase engagement and support the agency's change management process. * Build strong relationships between the Miovision product and support teams to ensure continuous resolution of ongoing operational issues as well as product deficiencies that may come up.  * Participate in regular support and health checks to ensure accounts are continuing to derive value from our solutions * Support software renewal and upselling activities  Skills/Qualifications * Bachelor’s degree or recognized equivalency or achievement of recognized professional level * 5+ years of technical experience; must understand network products * Ability to travel internationally, providing on-site consulting work to clients * Ability to manage multiple projects utilizing strong planning and organizational skills * Experience with general consulting skills that include team facilitation, business case development, strong business analysis skills, process mapping and process redesign * Systems implementation skills: requirements/process analysis, conceptual and detailed design, configuration, testing, training, change management and support * Analytical nature with the ability to solve complex business issues * Basic understanding of product development and engineering processes.  We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please indicate if you require accommodation on your application, and our team will work with you to meet your accessibility needs.

 
Remote
Uvaro

Recruit and train new sales staff, assign specific tasks to members of the sales team, and monitor the team's sales performance.

 
Waterloo, ON / Remote
Uvaro

Experience working as an SDR or BDR. Provide guidance and feedback on email outreach and sales calls. Experience working in a sales enablement function is a…

 
Waterloo, ON / Remote