Strategic Account Support Specialist

Vancouver, WA
30+ days ago

Job Description

At Nautilus, we're engineers, accountants, customer care agents and project managers. We're runners, weightlifters, yoga lovers and outdoor enthusiasts. We are spouses, partners, single parents, pet parents, only children, middle children and living our best lives. Every member of Team Nautilus brings a unique background and skill set to our company. We celebrate our differences and share one thing in common. Every employee is on a mission to empower healthier living through immersive, connected fitness experiences. We're a dynamic team driving the future of home fitness through our well-known brands (Bowflex®, JRNY®, and Schwinn® Fitness) and a passionate company culture.

We are dedicated to building a healthier world, one person at a time.

Want to see what we're up to? Look here!


We are recruiting for an Account Support Specialist to join our Retail Sales Support team. This role is accountable for managing the flow of orders from our retail partners through the Nautilus functional teams (order to cash). This is a key role within the Retail Sales Support team, advocating for their assigned customers and supporting the sales teams.


  • Lead operational execution of account requirements by utilizing internal and external resources to fully understand the complexities of the retail partner.

  • Advocate for partnership and continuous process improvement related to order management, EDI, and logistics to evolve supply chain processes.

  • Become subject matter expert in specific customer requirements, working to resolve and proactively minimize customer chargebacks.

  • Work with Sales Support Leadership to improve order management strategies encompassing service levels, logistics, and customer requirements.

  • Collaborate with cross functional teams to drive process efficiencies and simplify the business.

  • Address areas of concern with sales leadership and ensure customers adhere to order management policies to maximize execution to corporate revenue goals.

  • Assist with challenging customer requests or issue escalations as needed, helping to facilitate the movement of customer orders from order to cash.

  • Nurture the relationship with an assigned group of accounts and act as the customer advocate for purchasing from Nautilus.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • 1-3 years of account management experience (preferably in a B2B/online setting)

  • A working knowledge of basic computer and e-mail programs with strong MS Excel and MS Word skills is essential.

  • Experience with ERP systems, specifically NetSuite or another cloud-based system, a plus.

  • Demonstrated ability to work in a structured, deadline-driven environment.

  • Detail-oriented, strong organizational skills with excellent written and verbal communication skills.


We are Team Nautilus.

We care deeply about our team members. We care about your physical health and offer medical, dental, life & accident insurance, and disability insurance. We care about your financial health and offer a 401(k) with 3.5% match. We care about your mental health and provide a wellness program, paid vacation and 10 paid holidays. We win as a team and recognize team efforts through bonus opportunities and an Employee Stock Purchase Program. We’re proud of our amazing fitness products and offer those to our team through both our discount program or “Scratch ‘N Dent” sale. Also, we have a state-of-the-art employee fitness center that employees, spouses and partners can use for free.


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