Customer Service Representative

Fresh n' Lean
Anaheim, CA
30+ days ago

Job Description

Department: Customer Service

Summary:

Under the direction of the Customer Service Manager, Customer Service Leads, and the Co-CEO, the Customer Service Representative (CSR) will provide a seamless and personal onboarding and launch experience for new customers, while streamlining processes and maintaining a successful low-touch customer success model. The CSR is responsible for developing customer relationships that promote retention and loyalty. Their job is to work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction with a main focus on retention and sales.

Essential Functions:

· Communicate directly with customer via phone, email, social media, and live chat.

· Solve delivery issues, transaction problems and customer experience complaints to exceed customer satisfaction.

· Become an expert on the FNL offerings and provide advice and product recommendations to suit a customer’s unique experience.

· Fall within the preset performance metrics for saves, cancels, retention, volume, etc.

Competencies:

1. Desire to grow and learn new skills

2. Positive attitude

3. Take responsibility

4. Self-confident

5. Controls emotions

6. Effective communicator

7. Gives their absolute best

8. Respectful

9. Team orientated

10. Able to follow directions.

Work Environment:

While performing the CSR duties, the employee will work in an office setting in a fast-paced environment.

Physical Demands:

While performing the duties of the job, the employee regularly sits for a long period of time, use of hands, fingers, whilst talking and listening to customers each day.

Position Type/Expected Hours of Work:

This is a full-time position. Standard days and hours of work are Monday-Sunday. Days and Hours are subject to change depending on Company’s needs.

Required Education:

High School Diploma/G.E.D/Equivalent

Customer Service Experience-a plus

Work Authorization/Security Clearance (if applicable)

Authorized to work in the USA

AAP/EEO

Office/Administration

Other Duties:

Please note this job description is not designated to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Night shift
  • Weekend availability

Supplemental Pay:

  • Bonus pay

Ability to commute/relocate:

  • Anaheim, CA 92801: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • Are you able to work on the weekends?

Education:

  • High school or equivalent (Preferred)

Shift availability:

  • Day Shift (Preferred)
  • Night Shift (Preferred)

Work Location:

  • One location

Work Remotely:

  • No

Work Location: One location

Source

https://www.indeed.com/jobs

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