Supervisor, PFS

Birmingham, AL
30+ days ago

Job Description

Guidehouse is a leading global provider of consulting services to the public and commercial markets with broad capabilities in management, technology, and risk consulting. We help clients address their toughest challenges and navigate significant regulatory pressures with a focus on transformational change, business resiliency, and technology-driven innovation. Across a range of advisory, consulting, outsourcing, and digital services, we create scalable, innovative solutions that prepare our clients for future growth and success. The company has more than 10,000 professionals in over 50 locations globally. Guidehouse is a Veritas Capital portfolio company, led by seasoned professionals with proven and diverse expertise in traditional and emerging technologies, markets, and agenda-setting issues driving national and global economies. For more information, please visit:

The PFS Supervisor is an extension of a client’s business office staff. This position is responsible for developing, implementing, managing, and meeting or exceeding the Operational goals of our clients and Company. This may include overlapping related business activities with pre-admissions, pre-registration, admission, registration, billing, and collection. The Project Supervisor will and may work closely with managing consultants, operations managers to apply new and emerging approaches to our clients’ business processes. This position will follow and ensure that client policies and procedures are followed and will also perform any and all job-related duties as assigned.

  • Account Review and Follow-up
  • Billing
  • Coordinate and conduct interviewing of potential new hires and bring recommendations to Operations Manager
  • Training of new team members
  • On-going training and mentoring of team members
  • Complete monthly account reviews for each patient account representative on the project
  • Ensure team member and project compliance with HIPAA standards
  • Receives and reviews client project reports generated from supervised team members
  • Monitor and ensure all staff member’s compliance with Company/Client standards
  • Monitor team member phone calls for adherence to client and Company/Client expectations
  • Monitor team member attendance and punctuality
  • Communicate team member non-compliance with Operations Manager
  • Conduct disciplinary counseling including performance improvement plans as required
  • Complete annual evaluation of staff
  • Take “supervisor” calls when a team member needs assistance with a patient
  • Complete all assigned projects in a timely manner
  • Assist all staff members with their questions in the absence of their Project Supervisor
  • Meet or exceed revenue goal for project
  • Conduct weekly team meetings to ensure the on-going understanding of client and company expectations
  • Monitor and ensure team members meet or exceed established productivity goals
  • Reviews and approves monthly client invoices for accuracy
  • Identify and communicate trends and issues to Operations Manager & Client
  • Works with management in developing policies
  • Promote teamwork and a positive work environment
  • Any duties as assigned by leadership
  • Possible travel

Client Responsibility

  • Verify accuracy of all correspondence prior to sending to the client
  • Provide scheduled and requested reports
  • Ensure aging of accounts falls within client and company guidelines
  • Ensure compliance of all client policies and procedures by staff
  • Research and respond to all client and patient inquiries received by telephone and mail
  • Update patient demographic information and initiate account adjustments
  • Try to resolve account balances to zero prior to accounts being forwarded to an outside agency for collections
  • Ensure daily files are being received and posted
  • Ensure completion of client reconciliations to ensure account balance accuracy


  • High School Diploma
  • Minimum 1 year of supervisory experience with a healthcare provider or an outsourcing company
  • PC skills in a Windows environment are required
  • Knowledge and utilization of desktop applications to include Word and Excel is essential
  • Ability to initiate and follow through on projects and work independently
  • Strong written and verbal communication skills
  • Familiar with Microsoft Word and Excel


  • Commercial and/or Medicare HMO Billing/Follow up experience
  • CPAR certification
  • Excellent problem solving and critical thinking skills

Additional Requirements:
The successful candidate must not be subject to employment restrictions from a former employer (such as a non-compete) that would prevent the candidate from performing the job responsibilities as described.

About Guidehouse

Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [email protected] All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

Rewards and Benefits

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

  • Medical, Rx, Dental & Vision Insurance
  • Personal and Family Sick Time & Company Paid Holidays
  • Position may be eligible for a discretionary variable incentive bonus
  • Parental Leave and Adoption Assistance
  • 401(k) Retirement Plan
  • Basic Life & Supplemental Life
  • Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
  • Short-Term & Long-Term Disability
  • Tuition Reimbursement, Personal Development & Learning Opportunities
  • Skills Development & Certifications
  • Employee Referral Program
  • Corporate Sponsored Events & Community Outreach
  • Emergency Back-Up Childcare Program


Not sure if you qualify?

Uvaro is here to help you land great jobs like this one.

Upgrade your skills

Other Jobs

Rise People

Rise is Canada’s complete people management solution that gives employers everything they need to build loyal and productive teams—all in one place. We collaborate and co-create to build solutions that completely change how companies of all shapes and sizes manage their payroll, scheduling, time tracking, group benefits, recruitment, onboarding, and more.

Vancouver, BC

1+ years of successful sales development experienced experience in B2B software or B2C services is a plus. Ability to work occasional evenings or weekends.

Waterloo, ON / Remote
TA Appliance

Sales Professional

TA Appliance

One + years of sales experience in appliances or related field. Demonstrated ability to execute long and short term sales strategies.

12 hours ago
Barrie, ON