Incident Response Engineer - Cloud Operations

Infoblox
Sacramento, CA / Remote
30+ days ago
Infoblox
Infoblox
infoblox.com

Job Description

It’s an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one of Inc. magazine’s Best Workplaces for 2020, we are leading the way to next-level DDI with our Secure Cloud-Managed Network Services, bringing next-level security, reliability, and automation to cloud and hybrid systems—all managed through a single pane of glass. Our success depends on bright, energetic, talented people who share a passion for building the next generation of networking technologies—and having fun along the way.

We are looking for an Incident Response Engineer to join our Incident Management Engineering team in Tacoma or remote, reporting to the Manager, Cloud Operations. In this role, you will be part of the Incident Management team responsible for the monitoring and support of Infoblox cloud-based services. In this role, you will monitor and maintain the infrastructure that runs our SaaS services, as well as ensure these services are running at the peak performance.

You will be responsible for maintaining the services and assisting in the automation that enables Infoblox services in the cloud. This is an exciting opportunity to push the boundaries of cloud automation and gain hands on experience monitoring and managing container-based applications.

What you’ll do:

  • Using the tools available, provide real-time monitoring, triage, and escalation of critical and major issues and incoming alarms within the environment
  • Participate in incident management calls and coordinate response, triage, recovery, and reporting of incidents.
  • Actively engage through the service restoration and ensure senior leadership is aware of activities being carried out
  • Expand and mature existing incident response processes and activities - manage and administer the runbook
  • Partner with Eng and NOC to prepare and present COE reports for incidents, their impact and resolution
  • Implement and utilize SRE developed tools for incident response
  • Assist in the development of resilient and self-scaling systems

What you’ll bring:

  • 3+ years of combined experience in DevOps, SRE, and/or Unix/Linux system administration and monitoring tools
  • Hands on experience with cloud architecture and deploying infrastructure in a cloud environment
  • Solid networking experience (TCP/IP, BGP routing, load balancing, DNS)
  • Experience with Linux distributions (CentOS, Ubuntu, and Amazon Linux)
  • Experience with Amazon Web Services (EC2, VPC, ELB, S3, CloudFormation, etc)
  • Experience with configuration management (Chef, Puppet, Ansible, and/or Salt)
  • Experience with monitoring tools and CI/CD toolchain (Git, Jenkins, Spinnaker)
  • Experience with Kubernetes, Linux Containers, and/or Docker is preferred
  • Experience using Python, Java, or Go is preferred
  • Bachelor's degree in CS, IS, CE or EE is required

What success looks like:

After six months, you will…

  • provide real-time monitoring, triage, and escalation of critical and major issues and incoming alarms within the environment
  • Participate in incident management calls and coordinate response, triage, recovery, and reporting of incidents.

After about a year, you will…

  • Expand and mature existing incident response processes and activities - manage and administer the runbook
  • Partner with Eng and NOC to prepare and present COE reports for incidents, their impact and resolution
  • Assist in the development of resilient and self-scaling systems



We’ve got you covered:

Our holistic benefits package includes coverage of your health, wealth, and wellness—as well as a great work environment, employee programs, and company culture. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. We have a strong culture and live our values every day—we believe in transparency, curiosity, respect, and above all, having fun while delighting our customers.

Speaking of a great work environment, here are just a few of the perks you may enjoy, depending on your location…

  • Onsite massages, clubs, farmers market, and fitness classes
  • Delicious and healthy snacks and beverages
  • Electric vehicle charging stations
  • Outdoor amenities, seating, and courtyard BBQ
  • Dog park and pet-friendly programs
  • Newly remodeled offices with state-of-the-art amenities

Why Infoblox?

We’ve created a culture that embraces diversity, equity, and inclusion and rewards innovation, curiosity, and creativity. We achieve remarkable results by working together in a supportive environment that focuses on continuous learning and embraces change. So, whether you’re a software engineer, marketing manager, customer care pro, or product specialist, you belong here, where you will have the opportunity to grow and develop your career. Check out what it’s like to be a Bloxer. We think you’ll be excited to join our team.

#LI-HH1

Source

https://www.indeed.com/jobs

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