Senior Business Analyst - Salesforce/Marketing

CoStar Group
Irvine, CA
30+ days ago
CoStar Group
CoStar Group

Job Description

Senior Business Analyst - Salesforce/Marketing


Job Description


Senior Business Analyst - Salesforce/Marketing

(This role can be worked out of the Irvine, CA, Richmond, VA, or Miami, FL offices)


CoStar Group is the world’s leading provider of information and marketing solutions for the Commercial Real Estate industry. We are a NASDAQ listed company with a market cap of over US$30B and sit alongside other notable names such as Amazon, Facebook, Google and Apple.

As a technology company, we are the trusted partner for all commercial real estate professionals empowering many of the most well-respected landlords, development companies, brokerage firms, banks, lenders, investors and government agencies.

We do this by actively researching the commercial real estate markets and providing data, analytics, innovative tools and powerful marketing platforms in the U.S. and Internationally to help our clients transact with one another. CoStar continues to win multiple awards including one of Forbes most innovative companies (2017) and Fortune’s fastest growing companies (2018).

Ten-X is the leading end-to-end transaction platform for commercial real estate, powering more than 90% of online CRE sales. Our platform empowers brokers, sellers and buyers with data-driven technology and comprehensive marketing tools to expand market visibility and decrease time to close.

As Ten-X’s next Business Analyst, you will have a direct impact on highly visible Ten-X and CoStar Suite web applications that touch millions of users. You will have direct impact on our sales & marketing technology stack design & evolution. You continuously learn emerging technologies and architecture advancements and apply the learnings to improve our software products and our execution of sales & marketing functions. You will work alongside the business teams to maximize their efficiency & effectiveness and capitalize on the full benefits of our enterprise systems with a strong emphasis on, Pardot, and the marketing technology stack. The position will act as a liaison among internal stakeholders to analyze, document, communicate, and validate business and system requirements. In addition to the responsibilities listed below, you will promote adoption, track new releases, provide training, and more.


  • Facilitate discovery and requirements gathering sessions with Sales, Marketing, and Operations stakeholders to document detailed functional, technical, data, and reporting requirements

  • Participate in technical design meetings with product and technical managers; participate in backlog grooming sessions with a scrum team to help groom user stories

  • Write detailed Acceptance Criteria in the form of Behavior Driven Development scenarios for User Stories

  • Perform detailed end-to-end User Acceptance Testing including front-end manual testing

  • Gather, create and document current and future business process flows; conduct analysis of aligned systems and tools

  • Identify opportunities to improve business processes leveraging the, Pardot, and the marketing technology stack; facilitate implementation of processes that are complete, streamlined, and well-documented

  • Develop training plans, communications, materials and documentation for users; keep materials up-to-date, and coordinate new user and sustainment training sessions

  • Conceptualize and design reports and dashboards that reflect productivity metrics, key performance indicators, and information to facilitate better decision-making or process improvement


  • 4+ years of professional experience as a Business Analyst

  • Bachelor’s Degree

  • Hands on experience with Salesforce Cloud products (e.g, Pardot, Sales Cloud, Marketing Cloud, etc.)

  • Demonstrated analytical skills and proficiency in process mapping, data analysis, and KPI measurement

  • Deep knowledge of sales and marketing technology, platforms, and ecosystems

  • A bias for action and an outstanding customer service mentality supported by excellent interpersonal skills

  • Ability to multi-task in a dynamic, high-energy environment

  • Experience with agile systems & scrum methodology

  • Proficient in standard business software including Outlook, Excel, Word, PowerPoint, etc.


  • Certified Salesforce Administrator

  • Certified Pardot Specialist

  • Salesforce Marketing Cloud experience

  • Certified Project Management Professional

  • Experience with software coding


Founded in 1987, CoStar Group is the leading provider of commercial real estate information, analytics, and online marketplaces. Our suite of online services enables clients to analyze, interpret and gain unmatched insight on commercial property values, market conditions and current availability. Behind some of the most well-known brands in the industry, CoStar Group includes CoStar, the largest provider of CRE research and real-time data; LoopNet, the most heavily trafficked mobile and online real estate marketplace;, the premier rental home resource for renters, property managers and owners; STR, the leading provider of performance benchmarking and comparative analytics to the hotel industry; BizBuySell, the largest online marketplace for businesses-for-sales; and Lands of America, the leading operator of online marketplaces for rural real estate.

Headquartered in Washington, DC, CoStar Group maintains offices throughout the U.S. and in Europe, Canada, and Asia with a staff of over 4,300 worldwide.


Working at CoStar Group means you'll enjoy a culture of collaboration and innovation that attracts the best and brightest across a broad range of disciplines. In addition to generous compensation and performance-based incentives, you'll be supported in both your professional and academic growth with internal training, tuition reimbursement, and an inter-office exchange program.

Our benefits package includes (but is not limited to):

  • Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug

  • Life, legal, and supplementary insurance

  • Commuter and parking benefits

  • 401(K) retirement plan with matching contributions

  • Employee stock purchase plan

  • Paid time off

  • Tuition reimbursement

  • On-site fitness center and/or reimbursed fitness center membership costs (location dependent), with yoga studio, Pelotons, personal training, group exercise classes, as well as Segways and bikes available for use during the day

  • Complimentary gourmet coffee, tea, hot chocolate, prepared foods, fresh fruit, and other healthy snacks

Be part of a team of professionals enjoying the opportunity to learn, do, and grow in a rewarding atmosphere. But don't just take our word for it - see why our team chose to work at and stay at CoStar Group:


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