Job Description
Job Title: Director, Ticket Sales
Main purpose of job: Ticket sales management
Reports to: President, Assistant General Manager
Contract type: Permanent, full-time
Hours: Mon-Fri as required, weekends and holidays as needed
Location: Fresno, CA
About the Fresno Grizzlies:
The Fresno Grizzlies, the Single-A affiliate of the Colorado Rockies, offer an exceptional blend of high-energy baseball and family-friendly fun in the heart of Central California. Since 1998, the Grizzlies have been committed to making every visit to their iconic Chukchansi Park a unique and memorable experience. Whether you’re enjoying the Drag Kings, the Grizzlies’ incredibly talented dancing grounds crew, or participating in one of their entertaining theme nights, the Grizzlies consistently bring exciting new events and experiences to the ballpark that have a strong focus on fostering community growth. The Grizzlies are a proud member club of Diamond Baseball Holdings (DBH). DBH was formed in 2021 to support, promote, and enhance Minor League Baseball through best practices, professional management, innovation, and investment.
Position Overview:
The Fresno Grizzlies are seeking a well-qualified individual for the position of Director, Ticket Sales. This individual will oversee and be responsible for the overall performance of the Ticketing Department for the Club. This will include season ticket sales, flex plan sales, premium sales, suite sales, and group sales, as well as the operations of the Ticket Office. The Director, Ticket Sales will report directly to the President and AGM and will oversee a sales staff of approximately 3-5 people.
Main purpose of job: Ticket sales management
Reports to: President, Assistant General Manager
Contract type: Permanent, full-time
Hours: Mon-Fri as required, weekends and holidays as needed
Location: Fresno, CA
About the Fresno Grizzlies:
The Fresno Grizzlies, the Single-A affiliate of the Colorado Rockies, offer an exceptional blend of high-energy baseball and family-friendly fun in the heart of Central California. Since 1998, the Grizzlies have been committed to making every visit to their iconic Chukchansi Park a unique and memorable experience. Whether you’re enjoying the Drag Kings, the Grizzlies’ incredibly talented dancing grounds crew, or participating in one of their entertaining theme nights, the Grizzlies consistently bring exciting new events and experiences to the ballpark that have a strong focus on fostering community growth. The Grizzlies are a proud member club of Diamond Baseball Holdings (DBH). DBH was formed in 2021 to support, promote, and enhance Minor League Baseball through best practices, professional management, innovation, and investment.
Position Overview:
The Fresno Grizzlies are seeking a well-qualified individual for the position of Director, Ticket Sales. This individual will oversee and be responsible for the overall performance of the Ticketing Department for the Club. This will include season ticket sales, flex plan sales, premium sales, suite sales, and group sales, as well as the operations of the Ticket Office. The Director, Ticket Sales will report directly to the President and AGM and will oversee a sales staff of approximately 3-5 people.
Essential Job Duties & Responsibilities:
- Assist in developing, implementing, and executing the short-term and long-term ticket sales strategies of the organization
- Actively sell and maintain a healthy book of ticket sales business
- Identify, recruit, hire, train, and lead a sales team to build a dynamic sales environment that will exceed the sales goals of the organization
- Evaluate the daily activities of the sales team and provide regular feedback, training, coaching and, leadership during weekly reviews
- Provide guidance on the sales process with every team member, including assistance with prospecting, qualifying potential clients, presenting solutions and, hosting consistent meetings with everyone on a regular basis
- Regularly measure the effectiveness of the organization’s various sales campaigns and offerings and provide recommendations for further improvement
- Cultivate strong relationships within the community that will encourage tickets sales and build a sales pipeline
- Utilize feedback from clients to develop additional benefits, address concerns, improve communicates and better the ticket offerings moving forward
- Represent the organization in the community at various events and work to identify new key community relationships and partnership that will assist in growing the organization
- Actively remain aware of trends and developments within our league and industry and provide ideas and insights to improve our ticket sales portfolio
- Other duties as assigned
Qualifications:
- Bachelor's degree in business, Marketing, Sport Management, or a related field
- 4+ years of experience in ticket or other B2B and B2C sales
- 2+ year of sales leadership experience
- Proven ability to build, develop, and retain a staff
- Team above self-mentality
- High personal accountability
- Strong time management and organizational skills
- Desire to cultivate strong relationships within and outside of the organization
- Ability to be creative, take calculated risks and strive to better the standing of the organization
- Ability to communicate articulately and confidently, both verbally and in writing, with individuals at every level
- Ability to work effectively in a high-pressure environment while prioritizing and leading multiple tasks/projects at the same time
- Ability to work flexible hours including evenings, weekends, and holidays
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
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