Performs complex research and analysis of child support payment processing information for the Office of the Attorney General (OAG) Child Support Payment Processing Section. Work involves reviewing, planning, developing, and implementing specialized payment research strategies; developing monitoring plans between the State Disbursement Unit, other financial institutions, and Payment Processing; and limited participation in contract development, contract award, contract implementation and contract monitoring activities. OAG employees enjoy excellent benefits along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans.
ESSENTIAL JOB FUNCTIONS
Initiates and reviews moderate to complex financial adjustments that come from morning mail, proxy mailboxes, direct inquiries, and internal requests Conducts research and analysis of child support payment processing information; reviews and resolves banking and deposit discrepancies as well as unidentified and undistributed collections, identifying fraudulent activity, coordinating non-sufficient fund prosecution, and payment reconciliation discrepancy cases referred for moderately to complex adjustments, and similar payment problems using the child support master file, child support orders, other legal documents and other computer databases; complies with federal laws, state rules, regulations, and agency policy
Prepares detailed and comprehensive reports of findings and recommendations, participates in program planning, contract management, contract development, contract award, and contract implementation of methods to improve the processing of child support collections regarding the State Disbursement Unit and within the Payment Processing section
Develops, prepares, and assists in implementing procedural or policy changes; ensures procedures for each job function and task are documented; identifies weaknesses in existing policy and procedures; provides training and technical assistance to section staff, other child support staff, and/or state and federal officials on Payment Processing policies and procedures
Initiates and responds to complex telephone and written inquiries from Field Offices, customers, counties, and employers regarding child support financial issues, recoupments, and payroll hold calls; communicates with field offices, counties, banks, employers, Texas Comptroller of Public Accounts, and other states to identify and correct child support payment problems
Collaborates with programmers, analysts, SMEs, and/or project management during design and development of program initiatives; assists in the preparation of administrative reports, studies, and specialized research projects
Performs related work as assigned Maintains relevant knowledge necessary to perform essential job functions Attends work regularly in compliance with agreed-upon work schedule Ensures security and confidentiality of sensitive and/or protected information Complies with all agency policies and procedures, including those pertaining to ethics and integrity
Education: Graduation from high school or equivalent
Education: Bachelor's degree from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis: administration, business, Child Support Program, financial processing, government, or planning
Experience: Four years of full-time experience working in the following (or closely related) fields: administration, business, Child Support Program, financial processing, government, or planning
Experience in accounting or auditing in a high volume, automated payment processing operation, including some supervisory duties
Knowledge of the principles and practices of public administration
Knowledge of information technology concepts
Skill in handling multiple tasks, prioritizing, and meeting deadlines
Skill in effective oral and written communication
Skill in exercising sound judgment and effective decision making
Ability to receive and respond positively to constructive feedback
Ability to work cooperatively with others in a professional office environment
Ability to provide excellent customer service
Ability to work in person at assigned OAG work location, perform all assigned tasks at designated OAG work space within OAG work location, and perform in-person work with coworkers (e.g., collaborating, training, mentoring) for the entirety of every work week (unless on approved leave).
Ability to arrange for personal transportation for business-related travel
Ability to work more than 40 hours as needed and in compliance with the FLSA
Ability to lift and relocate 30 lbs.
Ability to travel (including overnight travel) up to 5%
Experience with the TXCSES financial system
Skill in using statistical data especially attribute sampling and evaluation of results
To apply for a job with the OAG, submit a completed State of Texas job application through the OAG Job Postings Page. In addition, electronic applications can be submitted through either CAPPS Recruit or Work in Texas. A State of Texas application must be completed to be considered, and paper applications are not accepted. For further instructions on how to apply through the OAG Job Postings Page, see our How to Apply page. Your application for this position may subject you to a criminal background check pursuant to the Texas Government Code.
THE OAG IS AN EQUAL OPPORTUNITY EMPLOYER