CUSTOMER SERVICE REP

Amcor - American Canyon, CA
American Canyon, CA
30+ days ago

Job Description

Position Overview:

Works within a plant to support the customer requirements through timely order and purchase order entry until their product is shipped. This position will participate in building a strong relationship with customers by managing the internal reporting and feedback from them. It will also work as a liaison with the outside Sales Representative.

Essential Responsibilities and Duties:

  • Support customer requirement

  • Manages the reporting and follow up with the right contacts in particular regarding issues, delays, customer feedback, and quality complaints.

  • Assist the accounting team with the identification of customer ownership related to aged inventory and its disposition.

  • Following company protocols, policies and goals while acting on opportunities to optimize the efficiency of the department.

  • Participate in Safety awareness, training, and ergonomic practices within the facility.

  • Perform other related duties as assigned.

Qualifications:

  • 1-2 years of experience in customer service or inside sales

  • Previous experience in the wine industry is preferred

  • Experience with project development is an asset

  • Travel 0-10%

Competencies:

  • Sets Priorities & Drives Results

  • Customer Focus

  • Cultivates Innovation

  • Attracts & Develops Talent

  • Engages People & Teams

Relationships:

  • Internal, American Canyon co-workers, Plants Leadership, Peers from sister companies

  • External: Customers

**Work Environment: **Office Environment

Source

https://www.indeed.com/jobs

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