Job DescriptionESSENTIAL FUNCTIONS
Prepare a forecast view of site needs and prepares the site Contract Services budget
Plan projects relating to CS at the site in collaboration with the JLL Center of Excellence and other JLL sites
Facilitate the resolution of service delivery issues by working with JLL Sourcing, Finance, and suppliers
Manage the relationship with site colleagues, Client and JLL leadership (corporate and site) and service delivery partners.
Ability to be flexible and work with a diverse team(s)
Track the interpretation of business requirement into contractual provisions
Oversee operation / delivery of services consistent with the contract(s) at site(s)
Performs periodic audits of services delivered to compare to agreed service levels, identify any gaps, and work with the vendor(s) to develop targeted Action Plans (owner, timing, action) to remedy substandard work.
Work with the vendor(s) and other JLL Subject Matter Experts to drive improvement in safety, quality and cost reduction through implementation of best practices, innovations and work process improvements.
Maintain the specification of contract performance metrics and KPI
Monitor contract performance and report on overall service or business outcomes
Monitor subordinate performance metrics
Represent the customer’s (JLL & Client) interests to the provider at the contract level
Determine and take remedial actions by agreement with the provider and negotiate remedies with the provider
Escalate contract problems as necessary, working in partnership with the JLL COE
Maintain and develop contract specifications and KPIs
Monitor expenditure, analyze variances and trends and implement resulting action plans, and forecasting year end results, working in collaboration with JLL COEs to improve performance.
Effectively develop financial performance metrics and initiatives working in collaboration with JLL COEs and FM / Site Lead.
PERFORMANCE MONITORING AND REPORTING
Support efficient and effective practices across the global networks
Prepare and publish performance reports at agreed intervals
Indicate divergence from agreed targets and monitor remediation, Highlighting successes and failures
Lead the development of the KPIs to deliver the right services at the right costs and quality
Supporting JLL Center of Excellence and Central Team Functional Leads:
Participate as a team member, subject matter expert or team leader as and when required to support Central Team
Meet timelines and targets set by COE
Work closely with project sponsor to prepare regular progress updates to COE Implementation Teams
Assist project sponsor in ensuring regional / divisional socialization and buy-in as needed
Assist divisions / regions with site-level socialization and buy-in as needed
Work closely with procurement lead to ensure contract development process is proceeding as planned, assist in the vendor bid analyses as and when required
Willingness to support FM with non-standard requests from the client.
Please note: For smaller contracts, a single individual may be enough to carry out all contract management responsibilities. For larger contracts, a contract management team may be required. The size of the contract management team may have to change over the life of the contract. The early stages are often more demanding in terms of management time.
EDUCATION AND EXPERIENCE
Bachelor’s degree in a relevant discipline or equivalent industry experience in a management role (7-10 years minimum).
Master’s Degree in relevant discipline, preferred.
Sound track record with minimum of 7 - 10 years of Facility/Project Management experience
Experience of managing /working with multi-disciplinary teams
Able to demonstrate a professional career and subject matter expertise within IFM/Soft Services
KNOWLEDGE, SKILLS, AND ABILITIES
Able to demonstrate you have successfully managed change and been instrumental in it
Ability to develop services and implement new policies and strategies
First class interpersonal skills required to develop effective relationships at all levels throughout the business.
Proven financial management and analytical skills to ensure the cost-effective delivery of business services across the Client.
Ability to work under pressure to deliver against deadlines or unexpected changes at client site(s)
Able to manage and be flexible in a fast-changing environment and communicate positive advantages of change
Able to translate customer needs into action and meet needs of customer
Able to ensure business continuity and develop appropriate business contingencies
Able to create and implement strategy in own work area
Be visible beyond peers
Able to create/promote an environment in which JLL core values are valued throughout the organization, leading by example in these values.
A proven manager, able to develop, motivate and lead teams to delivery of business goals
Ensure alignment with other JLL Operational business units
Can advise and influence senior management and colleagues, to ensure high performance
Able to identify and document best practice procedures relating to own work area
Detailed understanding of Facilities Maintenance marketplace, particularly delivery of hard and soft services
Ability to be able to anticipate, identify and resolve problems in a proactive, constructive, and creative fashion
Demonstrate sound commercial judgment.
Proven financial management experience
Have track record of sustaining effective relationships with customers and external and internal service providers
Ability to communicate at all levels
Excellent knowledge and understanding of customer needs.
Sound commercial awareness
Proven experience of bottom line focus and able to implement in own work area to demonstrate costs savings and efficiencies
Understanding of the JLL business and knowledge of business drivers and objectives