Government Assistance Program - Enrollment Representative

Baldwin Park, CA
30+ days ago

Job Description

KPI Group is hiring an entry-level Enrollment Representative to assist customers in determining their eligibility and navigating the enrollment process for the Federal Lifeline Program. This is a government-funded position where we will provide complete training to individuals who already possess the key characteristics necessary for the role including but not limited to: natural ambition, clear concise communication ability, and simple helpful customer service skills. The core responsibility of the role is to assist individuals on any type of government assistance in enrolling to receive a free wireless phone. The entry-level Enrollment Representative is the perfect role for someone to combine a desire to help their community while also honing their skills in a professional, tech-driven environment.

Responsibilities:

  • Conduct outreach efforts to potential eligible customers to assess if they meet the eligibility requirements for the government assistance and if so complete enrollment in the program.
  • Government programs are inherently complicated. Utilize your training and understanding of the details to present features and benefits of the program in simple understandable language to customers and answer all questions.
  • Handles customers with care, sincerity, and empathy toward their issues and escalates any that you may need additional resources to resolve.
  • Attend regular training on community involvement, customer relations, and product/services updates and apply that information in a timely manner.
  • Track and record all CRM data, inventory tracking, and territory mapping efficiently and in full detail.


Qualifications:

  • Previous experience in customer service, customer support, member services, sales, or account management is preferred but not required
  • Ability to build rapport with customers, be an active listener, and a proactive salesperson
  • Open-minded to feedback, adaptable, and coachable
  • Possess confidence in presentation skills to customers, clients, and management
  • High level of self-motivation and direction in order to hit goals with provided team support

g3nwKvD0ZV

Source

https://www.indeed.com/jobs

Not sure if you qualify?

Uvaro is here to help you land great jobs like this one.

Upgrade your skills

Other Jobs

Miovision

Miovision provides cities with modern tools to fix today's traffic problems. We offer solutions that collect multimodal traffic data and uncover actionable insights, helping municipalities get more out of their road network. The result: streets capable of moving more people – safely and efficiently – whether they are in a car, on a bus, on a bike or e-scooter, or walking. Since 2005, our systems have counted more than nine billion vehicles around the world. We have offices in Kitchener, Canada as well as operations in Germany, Serbia and the US. For more information, visit miovision.com [http://miovision.com/]. Position Summary  The Sales Engineer (SE) is an industry expert that drives software growth by developing technical and operational relationships with customers in support of their adoption of the Miovision products.  As a technical industry expert, the SE integrates into the daily operation of the agency to support complex proof of concepts and ongoing initiatives to maximize product output and value.  The SE ensures continuous value and product adoption that ultimately drives intersection network and software growth. Key Accountabilities  * Create customer success plans to drive growth for each account  * Support solution design and technical implementation of current desired integrations as outlined in the customer success plan. * Monitor user adoption and product utilization and create targeted programs to increase engagement and support the agency's change management process. * Build strong relationships between the Miovision product and support teams to ensure continuous resolution of ongoing operational issues as well as product deficiencies that may come up.  * Participate in regular support and health checks to ensure accounts are continuing to derive value from our solutions * Support software renewal and upselling activities  Skills/Qualifications * Bachelor’s degree or recognized equivalency or achievement of recognized professional level * 5+ years of technical experience; must understand network products * Ability to travel internationally, providing on-site consulting work to clients * Ability to manage multiple projects utilizing strong planning and organizational skills * Experience with general consulting skills that include team facilitation, business case development, strong business analysis skills, process mapping and process redesign * Systems implementation skills: requirements/process analysis, conceptual and detailed design, configuration, testing, training, change management and support * Analytical nature with the ability to solve complex business issues * Basic understanding of product development and engineering processes.  We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please indicate if you require accommodation on your application, and our team will work with you to meet your accessibility needs.

 
Remote
Uvaro

Recruit and train new sales staff, assign specific tasks to members of the sales team, and monitor the team's sales performance.

 
Waterloo, ON / Remote
Uvaro

Experience working as an SDR or BDR. Provide guidance and feedback on email outreach and sales calls. Experience working in a sales enablement function is a…

 
Waterloo, ON / Remote