Project Manager - Customer Launch

SaaSquatch
Victoria, BC
30+ days ago
SaaSquatch
SaaSquatch
saasquatch.com

Job Description

SaaSquatch is changing the way companies do customer marketing.

Through our unique platform and years of experience we’re helping the biggest companies in the world remove the most unenjoyable parts of customer marketing to unlock amazing topline revenue and customer loyalty results.

We are actively seeking a highly motivated, extremely organized and customer centric Project Manager with prior experience and proven results to join our customer launch team!

Do you enjoy leading projects from Idea-to-Launch? Do you take pride in helping find innovative solutions in collaboration with internal and external teams? Do you like to work on a variety of projects with a range of stake holders? Then we should talk!

The ideal candidate is tech savvy, experienced at managing complex software implementations, has experience in a professional services organization (even though we aren't one), organized, efficient, and enjoys every part of project management process.

This role will work directly with our biggest clients with the support of dedicated Customer Success Managers, Sales Engineers, Solutions Architects and our Engineering team.


Job Responsibilities

  • Manage client projects from kick-off to launch
  • Establish and maintain delivery timelines with clients and internal stakeholders
  • Coordinate internal resources as needed to deliver expertise and services to clients
  • Assist clients with project testing and quality assurance
  • Work closely with Customer Success Managers to devise high performing solutions
  • Continually improve the client launch process
  • Support Sales and Customer Success through the quoting process
  • Maintains professional communication with management regarding activities, customer needs, and other opportunities
  • Deliver projects on time while exceeding client service expectations

Required Qualifications

  • Must possess exceptional phone, webinar and in person communication skills
  • Coachable person looking to never stop learning
  • Bachelors degree
  • 3+ years software project management experience – Enterprise SaaS Software implementation exp is a PLUS
  • Ability to successfully multi-task and manage concurrent projects
  • Exceptional listening skills and the ability to ask probing questions, understand concerns, and overcome objections
  • Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced environment
  • Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone
  • Able to contribute market feedback and the voice of the customer to multi-functional teams
  • Strong collaborator
  • Interest and experience in constantly evolving project management processes

Ideal Qualifications

  • Experience managing projects across multi-disciplinary teams (Software developers, Marketers, Operations, etc...)
  • Experience in managing professional services projects
  • Ability to understand complex technical variables and align multiple key stakeholders inside an organization
  • Technical knowledge of web and mobile systems

Remote work may be considered for exceptional candidates but a base in Canada is preferred.

onqJxy2afT

Source

https://ca.indeed.com/jobs

Not sure if you qualify?

Uvaro is here to help you land great jobs like this one.

Upgrade your skills

Other Jobs

Miovision

Miovision provides cities with modern tools to fix today's traffic problems. We offer solutions that collect multimodal traffic data and uncover actionable insights, helping municipalities get more out of their road network. The result: streets capable of moving more people – safely and efficiently – whether they are in a car, on a bus, on a bike or e-scooter, or walking. Since 2005, our systems have counted more than nine billion vehicles around the world. We have offices in Kitchener, Canada as well as operations in Germany, Serbia and the US. For more information, visit miovision.com [http://miovision.com/]. Position Summary  The Sales Engineer (SE) is an industry expert that drives software growth by developing technical and operational relationships with customers in support of their adoption of the Miovision products.  As a technical industry expert, the SE integrates into the daily operation of the agency to support complex proof of concepts and ongoing initiatives to maximize product output and value.  The SE ensures continuous value and product adoption that ultimately drives intersection network and software growth. Key Accountabilities  * Create customer success plans to drive growth for each account  * Support solution design and technical implementation of current desired integrations as outlined in the customer success plan. * Monitor user adoption and product utilization and create targeted programs to increase engagement and support the agency's change management process. * Build strong relationships between the Miovision product and support teams to ensure continuous resolution of ongoing operational issues as well as product deficiencies that may come up.  * Participate in regular support and health checks to ensure accounts are continuing to derive value from our solutions * Support software renewal and upselling activities  Skills/Qualifications * Bachelor’s degree or recognized equivalency or achievement of recognized professional level * 5+ years of technical experience; must understand network products * Ability to travel internationally, providing on-site consulting work to clients * Ability to manage multiple projects utilizing strong planning and organizational skills * Experience with general consulting skills that include team facilitation, business case development, strong business analysis skills, process mapping and process redesign * Systems implementation skills: requirements/process analysis, conceptual and detailed design, configuration, testing, training, change management and support * Analytical nature with the ability to solve complex business issues * Basic understanding of product development and engineering processes.  We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please indicate if you require accommodation on your application, and our team will work with you to meet your accessibility needs.

 
Remote
Uvaro

Recruit and train new sales staff, assign specific tasks to members of the sales team, and monitor the team's sales performance.

 
Waterloo, ON / Remote
Uvaro

Experience working as an SDR or BDR. Provide guidance and feedback on email outreach and sales calls. Experience working in a sales enablement function is a…

 
Waterloo, ON / Remote