Inside Sales Specialist - PAP Resupply

Brentwood TN
30+ days ago

Job Description

Inside Sales Specialist - PAP Resupply

Brentwood, TN, USA Req #1357

Thursday, July 22, 2021

Inside Sales Specialist
AdaptHealth is a premier full-service home medical equipment company in the United States – offering a full-scope of cost-efficient HME and respiratory care products and services that aim to keep patients comfortable and thriving in their own homes. We are dedicated to pursuing better and use technology, process and the power of our national network to do so. We have a relentless commitment to using innovation to transform the durable medical equipment industry, break the status quo and provide the best quality care.

Position Summary:
The Inside Sales Specialist is responsible for ensuring continuity between the patients, clinics, community, physician practice and the home setting to maximize patient satisfaction of services. Increasing sales, billed revenue, and new patients in accordance with department goals. Optimize patient safety, comfort, and well-being; to improve awareness and confidence among healthcare professionals, physicians and patients regarding current options and capabilities; to coordinate referrals to ensure timely admission and appropriate patient care based on referrals. Additionally, responsible for obtaining, processing, and complete complex orders with accurately and timely to ensure patient needs are met.

Essential Functions and Job Responsibilities:
  • Effectively working through a high volume of outbound calls in a fast-paced environment
  • Generates a steady stream of referrals through researching various sales and marketing sources, selling all offered services
  • Develop long term relationships with patients, families, referrals, clinics, etc. through cold calling, problem solving with insurance companies, follow-up, and integrity
  • Partner with Marketing department to develop or enhance educational literature for patients, families, physicians, clinics, etc.
  • Obtains all required information and medical documentation to ensure complete, accurate and timely processing of supply program orders. Validate codes and fees to assure there is coverage under the patient’s policy
  • Obtain Insurance authorizations when required by the Insurance and obtains physician order signatures as needed
  • Discusses coverage guidelines with patients/referral sources and arranges for payment of non-covered items. Suggests alternative equipment as warranted based on reimbursement limitations
  • Contact patients to explain benefits and financial responsibility for services and assist them with questions regarding their insurance coverage
  • Contact referral sources and patients to discuss any problems or delays encountered during insurance verification
  • Assures that diagnoses and disease-state warrant the need for prescribed durable medical equipment (DME) from a reimbursement standpoint. Suggests additional equipment if warranted based on diagnoses or makes appropriate recommendations
  • Understands issues related to the most cost-effective delivery method for DME ordered
  • Maintains working knowledge base regarding billing, documentation, and reimbursement guidelines/ issues, including but not limited to Medicare, Medicaid, Other Third Party, and contracted payers
  • Assist patients and referrals in finding an alternative provider if service is not covered by insurance
  • Prioritize urgent or emergency orders
  • Validate and Log CMNs and PARs as needed
  • Acts as a resource to all external customers to facilitate resolution of AH patient issues in coordination with members of the operational teams within AH to assure optimal patient and referral source outcomes
  • Acts as a resource for referral source staff regarding Medicare, Medicaid and private insurance documentation and reimbursement guidelines related to DME/RT equipment and services
  • Identifies programs or initiatives that potentially could increase company revenues, decrease costs, and/or increase customer satisfaction
  • Knows when to appropriately use best judgment with patients/referral sources during conflicts
  • Contributes to creative problem-solving and decision-making within the branch marketing team to achieve marketing/sales goals
  • Expresses confidence in ability to diagnose, develop and carry out solutions to customer complaints
  • Makes appropriate service-related decisions by reviewing all relevant medical information and facts, exploring all medical alternatives
  • Knows when to appropriately use consensus and/or independent decision-making styles
  • Identifies and clearly communicates to sales and operations the needs of hospital and physician referral sources
  • Promotes teamwork within branch sales and operational teams by adapting to necessary changes in operational needs
  • Utilizes team/company communication systems to report and process requested information
  • Shares information and expertise with colleagues to enable them to carry out their role more effectively
  • Participates in team meetings as requested
  • Maintain patient confidentiality and function within the guidelines of HIPAA
  • Completes assigned compliance training and other educational programs as required
  • Maintains compliant with AdaptHealth’s Compliance Program
  • Perform other related duties as assigned.
Competency, Skills and Abilities:
  • Excellent verbal and written communication skills
  • Excellent presentation skills
  • Excellent customer service skills
  • Product knowledge
  • Motivation for sales
  • Ability to work independently and with a team
  • Strong analytical and problem-solving skills with attention to detail
  • Ability to prioritize and manage multiple projects
  • Possess mental alertness and ability to properly treat confidential information.
  • Proficient computer skills and knowledge of Microsoft Office
Education and Experience Requirements:
  • High School Diploma required; Associate Degree from an accredited college is preferred
  • One (1) year work related in health care, administrative, insurance, customer services, or management regardless of industry
  • B2B or B2C Sales preferred
Physical Demands and Work Environment:
  • Must be able to bend, stoop, stretch, stand, and sit for extended periods.
  • Ability to perform repetitive motions of wrists, hands and/or fingers due to extensive computer use.
  • Work environment may be stressful at times, as overall office activities and work levels fluctuate.
  • Subject to long periods of sitting and exposure to computer screen.
  • May be exposed to angry or irate customers, patients, or referral sources.
  • Ability to utilize a personal computer and other office equipment.
  • Must be able to lift 30 pounds as needed.
  • Physical and mental ability to provide clinical assessments
  • Excellent ability to communicate both verbally and in writing
  • Medical
  • Dental
  • Vision
  • Paid Time Off
  • 401k
AdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual’s race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.

Other details

  • Job Family

    Inside Sales

  • Job Function


  • Pay Type



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