SR. Project Manager, Integrations, & Onboarding

Long Beach, CA
30+ days ago

Job Description

Disruptive, groundbreaking, transformative company is changing an industry

Join a rapidly growing company disrupting the trucking industry! Cargomatic is the #1 technology platform and digital marketplace for powering world-class, local trucking. Take a look around you. Literally, everything humans build, grow, or sell has spent time on a truck. Local trucking is the lifeblood of every regional economy, and yet this $82 billion industry still relies heavily on phone calls and fax machines. Cargomatic is transforming the way goods move around every local node in the supply chain by connecting shippers and commercial truck drivers with mobile technology. We are solving complex, real-world problems every day, and giving full transparency to the shipping process.

Sr. Project Manager, Integrations and Customer Onboarding

Cargomatic is in search of a Project Manager with agile project management skills to execute against our massive vision. Are you passionate about technology? Can you put the customer experience and value proposition before everything else? Can you take complex ideas and present them simply to both internal and external stakeholders? We’re looking for a customer success-driven Project Manager to partner with our engineering and business teams to deliver a transformative experience and value to our customers. Our ideal Project Manager knows the transportation and supply chain industry EDI & API transaction sets and has worked with customers and business users to successfully implement solutions. The Project Manager enjoys building and deploying solutions that are easy to use and fully documented. We've got plenty of room for you to be creative, make an impact, solve impossible problems, and change an industry.

What You’ll Be Doing

  • Marketplace Onboarding & Adoption: Own delivery of the product to customers and contribute to accelerated customer onboarding & adoption
  • Customer Insight & Innovation: Be customer-centric; develop innovative product solutions that are grounded in a deep understanding of customer needs to deliver the best customer experience
  • Cross-Functional Partnership: Foster tight partnerships with engineering, sales, finance, and operations
  • Manage marketplace participants’ API/EDI integrations along with Integration Engineering lead
  • Implement the best technical solutions for our customers and carrier integration requirements
  • Test EDI and REST API interfaces for customer implementation
  • Assist in analysis and identification of process improvement and propose solutions for more efficient processing
  • Provide post-production support for customers & internal stakeholders
  • Identify, investigate, and resolve EDI/API transaction errors or other issues
  • Follow-up on all questions and requests directed to the support team in a timely manner until there is a confirmed resolution
  • Research, analyze, and recommend solutions to potential interface problems
  • Scrum Process: Run sprint pre-planning, and retrospectives to drive continuous improvement for customer onboarding
  • Documentation: Build documentation of onboarding processes and procedures

What We’re Looking For

  • 5+ years of relevant project management experience with a track record of successful software product deliveries for enterprises and SMBs
  • Bachelor’s degree in Engineering or Business
  • Exceptional communication skills, including presentation, formal writing, verbal, and email communication
  • Proven ability to work across functions and influence senior leaders and stakeholders to drive customer success (time to value)
  • Ability to understand complex business problems, develop effective solutions based on delivering value for customers, and ability to add value to the business
  • Extensive experience working with EDI standards
  • Familiarity with REST APIs and Microservices
  • Knowledge of the current Logistics/Transportation and Supply Chain EDI transaction sets
  • Hands-on EDI support experience a plus
  • Ability to demonstrate initiative and meet deadlines
  • Able to work autonomously and in a dynamic team environment
  • Detail-oriented with demonstrated ability to handle multiple tasks simultaneously
  • Effective interpersonal skills and strong analytical skills

Benefits & Perks:

  • Competitive compensation
  • Medical, dental, and vision benefits
  • 401K company match program
  • Flexible paid time off (PTO) and paid holiday

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