The Account Representative – Customs Brokerage, Foreign-Trade Zone (FTZ) is responsible for coordinating and executing daily FTZ operations to ensure accuracy and compliance. This position reports to and supports the Operations Manager - Customs Brokerage, FTZ and performs necessary tasks to ensure greatest savings opportunities for the customer.
Job Duties: -
Serves as the customer service liaison between the Company and the customer specific to brokerage and FTZ functions.
Processes daily FTZ transactions for transmittal to Custom including CBP Form 214 Admissions, CBP Form 7512 in-bonds, CBP Form 216 Annual and individual permits, CBP Form 349 Harbor Maintenance Fee.
Coordinate all PGA (participating government agency) information.
Opens files, enters notes, information and document requests in CargoWise and/or the Foreign-Trade Zone system
Invoice and manifest information entered into the FTZ System and CargoWise and submit invoice packets weekly to the customer.
Sends information/document requests to customer as needed for PMD product master information.
Communicates with specified government agencies, customer, carriers, and operations on all issues affecting customs brokerage and FTZ
Files document requests, correspondence and documents in a file folder identified by the applicable admission number
Ensures compliance with regard to U.S. Government regulatory agencies such as FDA, EPA, FCC, Fish & Wildlife, etc.
Coordinates shipping details with U.S. Forwarders, Steamship Lines, Airlines, Agents, etc.
Convert and verify shipment weight, volume and foreign currency. Weight from documents, operations or customer.
Maintain communication with customers, carriers and vendors
Work with operations and forwarders on in-bond moves into and out of the FTZ.
Assist customers with questions, complaints, requests, tracking and tracing
Handles accounting processes accurately and in a timely manner.
Coordination of shipments from airline, ocean piers and CFS (container freight station) to the FTZ and exports from the FTZ to the airline, ocean piers and CFS.
Review documentation or issue documents to meet government regulations and carrier regulations.
Must have knowledge of FTZ regulations and bring operational exceptions to the attention of the Operations Manager - Customs Brokerage, FTZ
Ensure email and telephone calls are promptly and politely answered
Other duties as required and assigned
High school diploma or GED (General Education Diploma) equivalency
Minimum 3 years experience in customs brokerage, FTZ, or an equivalent combination of both education and experience.
Knowledge of U.S. Government Agency requirements
Knowledge of U.S. Customs and PGA requirements with the FTZ
PC literate with experience with Microsoft Outlook, Work, Access and Excel
Excellent written and oral communication skills that demonstrate a proven ability to develop relationships with a range of internal and external customers
Excellent planning and organizational skills
Ability to read and interpret documents
Ability to write routine reports and correspondence
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to multi task
Mathematical skills essential to ensure accuracy in calculations
While performing the duties of this job, the employee frequently is required to sit, reach with hands and arms, and talk. The employee is regularly required to use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 15 pounds. The employee is regularly exposed to ambient lighting and temperate climate conditions.
The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Job Duties as documented in this job description are considered “Essential Functions” and have been created by the standards of the Equal Employment Opportunity Commission (EEOC). The standards of the Americans with Disabilities Act (1990) require that employees be able to perform “Essential Functions” of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the “Essential Functions”.