Job DescriptionProvide account management support on Digital Cinema projects, supporting the VP of Client Services
Act as point of contact for studio customers as required
Involvement and engagement in development of customer-related production order management workflows, procedures, rate cards and checklists.
Engage directly with customers to seek their ideas and feedback
Operational responsibilities shall span all aspects of end to end servicing but specifically focused on project management of theatrically (feature and trailer) led services worldwide.
Collaborate regularly with internal groups and departments including Localization, Mastering, Administration, Sales and Technology teams
Ensure information security objectives are translated into tactical goals that guarantee information security objectives are met and exceeded
Other duties as assigned
Bachelor’s Degree from an accredited College/University or equivalent professional experience.
Minimum 5+ years of experience in Digital Cinema account management for major studios
Good understanding of Digital Cinema technologies, operational workflows and processes
Strong skills with Windows OS and Microsoft Office Suite
Ability to delegate and manage to team members with various responsibilities and skill sets
Strong organizational skills
Good business acumen
Excellent communication and people management skills
Deep sense of urgency and ability to work in a fast-paced environment
Ability to work under pressure to meet deadlines.
Problem solver with creative and innovative approach with ability to think out of the box
Passionate about customer experience and customer service excellence
An approachable individual who can relate to people at all levels of the organization
Outstanding attention to detail and ability to plan complex projects with urgency
Maintain a positive attitude when experiencing obstacles and enthusiastic to get things done
Experienced with commercial items such as business proposals, price creation and modeling, service agreement negotiations