Customer Service Representative

Cook Group
Poway CA / Remote
30+ days ago
Cook Group
Cook Group

Job Description

The customer service representative is the liaison between the customer and the company. The primary function of this position is to properly process sales orders and requests for quotes. In addition, the representative responds to customer inquiries, concerns, and complaints. As liaison, this position requires a clear understanding of the various departmental roles so that the correct and timely response can be provided to the customer. In addition, the customer service representative is responsible to provide pertinent information and support to K-Tube’s Direct Sales Representatives. Customer satisfaction, retention, and loyalty represent the primary objective of this position.

  • Receive, review, and enter customer purchase orders accompanied by the appropriate related production orders
  • Receive, review, and respond to customer requests for quotes
  • Provide customers with answers regarding price, availability, products, and services
  • Expedite customer orders to ensure timely delivery
  • Work with outside vendors to properly obtain purchased services relevant to product fabrication
  • Work within established guidelines to resolve customer discrepancies which may or may not result in adjustments to sales invoices
  • Provide timely and proper response to customer inquiries
  • Communicate all customer quotes, inquiries, and product related issues to the respective K-Tube direct sales representative
  • Report sales and quotation activity to the Customer Service Team Members and Management

Education and Experience:
  • Associate's Degree in related field
  • Work experience may substitute for educational requirement, per K-Tube equivalencies chart
  • Three years of previous experience in Customer Service in similar industry

Job Knowledge, Skills and Abilities:
  • Proven negotiation and presentation skills
  • Excellent verbal and written communication skills
  • Strong math skills
  • Proficient with MS Word, Excel and Power Point
  • Ability to work well under pressure and in a fast-paced environment

Physical Requirements
  • Must be able to lift 10 pounds
  • Minimal physical effort required
  • Regularly required to sit or stand, reach and move about the work area

Work Environment

  • Minimal exposure to metals, lubricants, solvents, electrolytes
  • Work performed in an office environment, but may require visits to the manufacturing floor
  • Professional environment requiring business casual attire

Personal Protective Equipment

  • Per the company’s safety policy

Full Time/ Non-Exempt

Reports to: Materials Manager


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