Customer Service Representative

Goodman Manufacturing Company
Van Nuys, CA
30+ days ago

Job Description

The Opportunity

Goodman Distribution Inc, a member of Daikin Industries is seeking a professional, skilled individual for our HVAC CSR/Inside Sales Representative position for our branch operations group, located at our Van Nuys CA branch.

The CSR/Inside Sales Representative sells the organization’s products and services for prospective and established customers. Whether at the counter, on the phone or through email or fax, the CSR handles customers’ needs by finding out what they need, answering questions, creating solutions and ensuring a smooth and quick sales process. Must be knowledgeable of the organization’s policies, procedures, practices, products and services.

If you meet the qualifications listed below, then we invite you to apply for our open position by visiting our website at and submit your resume.

Why work with us?

  • Benefits are effective on day one for all full-time direct hires
  • Training programs are available to help guide team members and develop new skills
  • Growth Opportunities - there is immense opportunities to grow your career
  • You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd.—an organization that brings opportunity to over 60,000 employees worldwide.


May include, in addition to;

· Provide excellent customer service via walk-ins, phone calls and e-mails, includes product/order information, sales, warranties, shipping and returns.

· Recommend alternate products based on cost, availability or specifications as needed.

· Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed. Coordinate with manufacturing, sales, distribution and vendors regarding shipments.

· Educate customers about product terminology, features and benefits in order to improve sales and customer satisfaction.

· Assist customers with warranties and returns.

· Collaborate with the Branch Manager to determine best methods to resolve problems to ensure customer satisfaction and adherence to the organization’s policies. Coordinate problem resolution with appropriate departments.

· Daily processing of cash drawer, end of shift count of money. prepare deposit slip and place in safe.

· Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible.

· Understand and follow work instructions, operating procedures and company policies.

· Assist in warehouse as needed, including inventory counts and movement of product including operating a forklift.

· Perform additional tasks as assigned.


Knowledge & Skills:

· Knowledge of HVAC equipment / products is preferred

· Effective and high quality Customer Service/Relationship management skills via walk-ins, phone, and email;

· Positive, professional attitude, handling difficult customers with ability to diffuse negative situations

· Developing rapport and effective listening skills

· Professionalism – patience, poise and tact and ability to deal with high volume customer traffic

· Effective verbal and written skills – must be able to explain fairly technical parts information clearly and effectively and timely communicate with customers and accurately process orders.

· Effective organizational skills and time management skills including ability to prioritize and multi-task.

· High level of attention to detail and accuracy.

· Ability to establish positive working relationships with internal and external customers and employees.

· Ability to use good judgement and strong work ethics and integrity on the job.

· Ability to assist in the warehouse and operate a forklift as needed while doing so in a safe and efficient manner

· Ability to understand and follow procedures, work instructions and company policies


Level 1:

· 1 – 3 years of progressive sales and customer service experience

· HVAC experience a plus


· High School diploma or GED equivalent, some college preferred

· HVAC training/certification is a plus

Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

Job Type: Full-time

Pay: $18.00 - $21.00 per hour


  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance


  • Monday to Friday

Ability to commute/relocate:

  • Van Nuys, CA 91406: Reliably commute or planning to relocate before starting work (Required)


  • Customer service: 1 year (Required)
  • Sales: 1 year (Required)
  • HVAC: 1 year (Preferred)

Work Location:

  • One location

Work Remotely:

  • No

Work Location: One location


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