Sales Client Advisor - Jaguar Land Rover Sacramento

Jaguar Land Rover Sacramento
Sacramento, CA
30+ days ago

Job Description


Sells/leases new- and used-vehicles at dealership. Meets gross profit, volume, and customer satisfaction standards.

ESSENTIAL DUTIES include the following. Other duties may be assigned.

  • Satisfies the transportation needs of vehicle purchasers.

  • Sells/leases and delivers a minimum of 8 units per month.

  • Approaches, greets, and offers assistance or direction to any customer who enters the dealership showroom or sales lot.

  • Assists customers in selecting a vehicle by asking questions and listening carefully to their responses.

  • Explains fully product performance, application, and benefits to prospects.

  • Describes all optional equipment available for customer purchase.

  • Offers test drives to all prospects. Follows dealership procedure to obtain proper identification from customer prior to test drive.

  • Utilizes dealership sales control and follow-up system.

  • Exhibits high level of commitment to customer satisfaction.

  • Knows and understands the federal, state, and local laws which govern retail automobile sales.

  • Establishes personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals.

  • Attends product and sales training courses as requested by sales manager.

  • Keeps abreast of new products, features, accessories, etc., and their benefits to customers.

  • Knows and understands equity and values, and is able to explain depreciation to the customer.

  • Ensures that the sales manager has an opportunity to meet each customer.

  • Turns 100 percent of closed deals to finance and insurance manager, along with properly completed paperwork (insurance information, trade title, etc.).

  • Writes complete sales orders and processes paperwork in accordance with established dealership policies.

  • Prepares sold vehicles for customer delivery prior to customer arrival.

  • Delivers vehicles to customers, ensuring that the customer understands the vehicle's operating features, warranty, and paperwork.

  • Introduces customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership's service department.

  • Schedules first service appointment.

  • Follows up on all post-delivery items, tag/title work, "we-owes", and special requests to be sure that all customer expectations are met.

  • Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.

  • Maintains a prospect development system.

  • Reviews and analyzes actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.

  • Attends sales meetings.

  • Maintains professional appearance.


Sales experience preferred.

Ability to communicate effectively.

Independently motivated with the ability to work within a team environment.

Excellent customer service/satisfaction skills.

Organized and computer proficient – must be skilled in MS Word, Excel, and Outlook. Clean DMV.


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