Account Representative

Sonwil Distribution Center
West Seneca, NY
30+ days ago

Job Description

Job Description: *
Sonwil Distribution is avidly seeking an *Account Representative to join our growing team!!
One will be responsible for a full range of activities which aids in operational effectiveness and excellence within the warehousing & fulfillment operations in a business to business account setting. Dedicated to serve as the voice of the Company and ensure a high level of customer satisfaction for client accounts, this position is responsible for the order management activities, policies and relationships within the order to cash process while responding to inquiries, processing orders to the distribution floor for accurate and timely routing/shipping, scheduling shipments, ensuring compliance with customers routing/vendor standards, and resolving customer issues in a prompt, courteous, and effective manner.
Duties and responsibilities:
Customer Service & Order Management

  • Maintains excellent working relationships with client by responding to all inquiries and complaints concerning orders, invoices, shipments, inventory counts, etc. in a professional, courteous and efficient manner
  • Reports customer feedback to management, including any signs of customer dissatisfaction
  • Respond to email inquiries accurately and effectively within etiquette standards
  • Professionally handle high volume incoming customer orders for receiving, order allocation, shipping and inventory management
  • Accurate entry and creation of loads, routing customer orders using WMS system and ensuring compliance with all operating processes and procedures
  • Oversee all paperwork associated with orders and maintain the corresponding files, both electronic and physical
  • Consistently monitors the Electronic Database Interchange (EDI) for orders that need attention
  • Performs accurate and timely data entry for receiving, order allocation, shipping and inventory management
  • Bundles orders to build loads, sends email notices with BOL and carrier assignment information
  • Reviews pertinent reports and completes necessary documentation and/or update subscriptions
  • Navigates applicable customer web-based programs, in order to retrieve order information, make order changes and print applicable order information
  • Maintains ongoing, positive relationships with client, customers and operations and actively communicates any order management issues

Planning & Logistics

  • Responsible for routing and printing of Bills of Lading for carrier loads
  • Ensure that the routing and scheduling of carriers is in compliance with customers routing/vendor standards to reduce department related charge-backs
  • Responsible for creation and maintenance of Master Data (SKUs, Vendors, NMFC codes) to ensure customer records are accurate and order entry is not delayed
  • Facilitates conversations between Operations, Transportation, Production, and Customers to review and coordinate any logistic issues such as shortages, transportation and product availability
  • Provide warehouse staff with necessary documents and information needed to complete receiving, and to ship orders
  • Coordinate special, last minute shipping requests with the Transportation and Operations Departments, expediting any order as necessary
  • Assists in identifying root cause analysis around account specific logistics related issues

Other Duties and Specialized Functions

  • Continuously evaluate and identify opportunities to drive process improvements that positively impact client and the company
  • Research, prioritize and resolve clients requests
  • Maintain a balance between company policy and client benefit in decision making
  • Responsible for utilizing and maintaining proprietary as well as commercial applications
  • Provide support with other miscellaneous projects, filing and research

Required Experience:

  • Proven team player with exemplary interpersonal skills
  • Strong organizational skills with exceptional verbal and written communication skills
  • Ability to exercise strong judgment and interpretation of customer request
  • Ability to troubleshoot customer issues and coordinating with various internal departments
  • Comfort in navigating through multiple systems and windows simultaneously
  • Familiar with a variety of customer service concepts, practices and procedures
  • Ability to successfully interact with all levels of customers, transportation carriers and vendors
  • Must be detailed oriented and able to handle multiple tasks simultaneously
  • Associates or Bachelors Degree preferred
  • High proficiency with MS Office (Excel, Word, Outlook)

From: Sonwil Distribution Center

Job Type: Full-time

Source

https://www.indeed.com/jobs

Not sure if you qualify?

Uvaro is here to help you land great jobs like this one.

Upgrade your skills

Other Jobs

Miovision

Miovision provides cities with modern tools to fix today's traffic problems. We offer solutions that collect multimodal traffic data and uncover actionable insights, helping municipalities get more out of their road network. The result: streets capable of moving more people – safely and efficiently – whether they are in a car, on a bus, on a bike or e-scooter, or walking. Since 2005, our systems have counted more than nine billion vehicles around the world. We have offices in Kitchener, Canada as well as operations in Germany, Serbia and the US. For more information, visit miovision.com [http://miovision.com/]. Position Summary  The Sales Engineer (SE) is an industry expert that drives software growth by developing technical and operational relationships with customers in support of their adoption of the Miovision products.  As a technical industry expert, the SE integrates into the daily operation of the agency to support complex proof of concepts and ongoing initiatives to maximize product output and value.  The SE ensures continuous value and product adoption that ultimately drives intersection network and software growth. Key Accountabilities  * Create customer success plans to drive growth for each account  * Support solution design and technical implementation of current desired integrations as outlined in the customer success plan. * Monitor user adoption and product utilization and create targeted programs to increase engagement and support the agency's change management process. * Build strong relationships between the Miovision product and support teams to ensure continuous resolution of ongoing operational issues as well as product deficiencies that may come up.  * Participate in regular support and health checks to ensure accounts are continuing to derive value from our solutions * Support software renewal and upselling activities  Skills/Qualifications * Bachelor’s degree or recognized equivalency or achievement of recognized professional level * 5+ years of technical experience; must understand network products * Ability to travel internationally, providing on-site consulting work to clients * Ability to manage multiple projects utilizing strong planning and organizational skills * Experience with general consulting skills that include team facilitation, business case development, strong business analysis skills, process mapping and process redesign * Systems implementation skills: requirements/process analysis, conceptual and detailed design, configuration, testing, training, change management and support * Analytical nature with the ability to solve complex business issues * Basic understanding of product development and engineering processes.  We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please indicate if you require accommodation on your application, and our team will work with you to meet your accessibility needs.

 
Remote
Uvaro

Recruit and train new sales staff, assign specific tasks to members of the sales team, and monitor the team's sales performance.

 
Waterloo, ON / Remote
Uvaro

Experience working as an SDR or BDR. Provide guidance and feedback on email outreach and sales calls. Experience working in a sales enablement function is a…

 
Waterloo, ON / Remote