Senior Instructional Designer - Remote

San Francisco Bay… / Remote
30+ days ago

Job Description

Clari uses AI and automation to drive growth and retention for high-performing revenue teams. Clari’s market-leading Revenue Operations Platform is currently processing over $300 billion in pipeline each year, and is used by over 100,000 marketing, sales, and customer success professionals across 170 countries. Customers include market leaders like Adobe, Zoom, Qualtrics, UiPath, Okta, and Workday. We constantly hear from our customers that Clari is required equipment, and that we’ve changed their lives and the trajectory of their businesses. It never gets old, and we never take it for granted. Together, we help others realize their fullest potential by transforming their revenue operations to be connected, efficient, and predictable.

As a Senior Instructional Designer, you’ll be part of the Customer Education & Enablement Team in Customer Success Operations. Your primary goal will be to help our customers realize the full value of Clari. You’ll do that by helping to mature our training and certification programs. We’re looking to be world-class in how we make our customers' power users!
You’ll have the opportunity to become an expert in how Clari works, learn how leading Go to Market teams use Clari to drive connected, efficient, and predictable revenue operations, and share those learnings with our customer base. You’ll also work cross-functionally to identify where our customers need extra help with realizing the full value of Clari.
The ideal candidate will have experience with instructional design, training and certification program development, and LMS selection and management. You should be enthusiastic about learning, and be able to translate those learnings into content for our customers.


    • Partner cross-functionally to conduct a needs analysis and build relationships with subject matter experts to define training program learning objectives and success metrics
    • Participate in authoring tool and LMS platform needs analysis and selection
    • Own the design of our LMS learning experience and advocate for appropriate learning solutions
    • Design and develop training content in the form of on-demand, interactive, eLearning courses
    • Support our customers and customer-facing consultants with LMS access and usage
    • Collect internal and external feedback and leverage content analytics to inform future training investments and day-to-day improvements
    • Collaborate cross-functionally to ensure we have appropriate training content for product releases


    • Experience in instructional design, training development, or training delivery
    • Experience identifying stakeholders, gathering dependencies, and managing change
    • Experience with producing eLearning content and LMS management
    • Track record of delivering quality projects on time
    • Excellent written and verbal communication skills; ability to communicate effectively in a friendly but professional voice that is tuned to different audiences

Benefits and Culture

    • Team-bonding activities and company-wide events
    • Flexible working hours and remote opportunities
    • Internet, phone, and wellness reimbursements
    • Paid maternity and paternity leave
    • Fertility support
    • 401(k) and college savings plan
    • Pre-IPO stock options
#BI-Remote #LI-Remote

You’ll often hear our CEO talk about “Being Remarkable.” To Clari, remarkable means many things. First and foremost, we believe in providing work that’s interesting and meaningful, in an environment that’s nurturing and inclusive, that is free from discrimination for each and every team member without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. Efforts have to be recognized. Voices have to be heard. And work/life balance has to be baked into the very fiber of the company. We are honored to be recognized by Inc. Magazine and Bay Area News Group as a best place to work, several years running. We’d love to have you join us on our journey to remarkable!


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