Director of Customer Success

International Search Consultants
San Francisco CA / Remote
30+ days ago
International Search Consultants
International Search Consultants

Job Description

Director of Customer Success
Austin or San Francisco

ISC’s team of Software Recruiters is partnering with an innovative and growing retail analytics SaaS company to identify a Director of Customer Success/Client Success.

The Director of Customer Success will oversee the Customer Success department, involving people management, individual contribution toward their largest strategic accounts, and scale process and automation to continue to drive efficiency across the Customer Success team.

The right candidate will be passionate about thinking in the long-term, have a strong curiosity and love for continuous learning, and will be heavily people focused. Exceptional growing company in a collaborative, positive, and passionate environment!

This position can be located in either Austin, TX or San Francisco, CA. They are flexible with a combination of working from home/in-office.

Director of Customer Success – Do you have the following:

  • Minimum of 8 years of experience managing Enterprise level accounts in Customer Success
  • Minimum of 3 years of experience in a leadership position
  • Excellent at managing and mentoring through influence, not authority
  • Experience working with a wide variety of internal and external stakeholders
  • Passionate about the job you do and the people you work with
  • Experience managing P&L, related at customer gross and net retention preferably

Director of Customer Success – If you qualify for this opportunity, the company offers:

  • $150-175k base salary, depending upon experience; commission OTE 20-25%, uncapped
  • Health insurance, unlimited PTO, equity, parental leave, 401k
  • Exciting, encouraging, positive company with tons of room for growth!

Director of Customer Success – Here are the basics:

  • Take ownership of the account management and processes to support partners, while achieving high retention targets
  • Manage and track value, executive relationships to exceed the stakeholders expectations
  • Ensure that CS, Sales, and Implementation teams are working together to achieve growth
  • Identify and solve any obstacles; Ensure KPIs are met
  • Be an owner of the role, driving success and expansion, while leading and mentoring the CS team
  • Identify risks in order to eliminate them
  • Become an advocate for the customer and provide internal feedback for better service, tracking, support, and requests

How to Apply:
Please contact Annette Krause, International Search Consultants

Referrals – Do you know someone who may be a fit?
We gladly pay $500 for referrals that result in a hire and keep all referral confidential unless you ask us to use your name. We’re looking for an experienced Director of Customer Success/Client Success – whose name comes to mind? Please send referrals to Annette.

Job Type: Full-time

Pay: $150,000.00 - $175,000.00 per year


  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off


  • Monday to Friday

Supplemental Pay:

  • Commission pay


  • enterprise account management: 8 years (Required)
  • Management: 3 years (Required)

Work Location:

  • One location


Not sure if you qualify?

Uvaro is here to help you land great jobs like this one.

Upgrade your skills

Other Jobs


Miovision provides cities with modern tools to fix today's traffic problems. We offer solutions that collect multimodal traffic data and uncover actionable insights, helping municipalities get more out of their road network. The result: streets capable of moving more people – safely and efficiently – whether they are in a car, on a bus, on a bike or e-scooter, or walking. Since 2005, our systems have counted more than nine billion vehicles around the world. We have offices in Kitchener, Canada as well as operations in Germany, Serbia and the US. For more information, visit []. Position Summary  The Sales Engineer (SE) is an industry expert that drives software growth by developing technical and operational relationships with customers in support of their adoption of the Miovision products.  As a technical industry expert, the SE integrates into the daily operation of the agency to support complex proof of concepts and ongoing initiatives to maximize product output and value.  The SE ensures continuous value and product adoption that ultimately drives intersection network and software growth. Key Accountabilities  * Create customer success plans to drive growth for each account  * Support solution design and technical implementation of current desired integrations as outlined in the customer success plan. * Monitor user adoption and product utilization and create targeted programs to increase engagement and support the agency's change management process. * Build strong relationships between the Miovision product and support teams to ensure continuous resolution of ongoing operational issues as well as product deficiencies that may come up.  * Participate in regular support and health checks to ensure accounts are continuing to derive value from our solutions * Support software renewal and upselling activities  Skills/Qualifications * Bachelor’s degree or recognized equivalency or achievement of recognized professional level * 5+ years of technical experience; must understand network products * Ability to travel internationally, providing on-site consulting work to clients * Ability to manage multiple projects utilizing strong planning and organizational skills * Experience with general consulting skills that include team facilitation, business case development, strong business analysis skills, process mapping and process redesign * Systems implementation skills: requirements/process analysis, conceptual and detailed design, configuration, testing, training, change management and support * Analytical nature with the ability to solve complex business issues * Basic understanding of product development and engineering processes.  We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please indicate if you require accommodation on your application, and our team will work with you to meet your accessibility needs.


Recruit and train new sales staff, assign specific tasks to members of the sales team, and monitor the team's sales performance.

Waterloo, ON / Remote

Experience working as an SDR or BDR. Provide guidance and feedback on email outreach and sales calls. Experience working in a sales enablement function is a…

Waterloo, ON / Remote