Associate Product Support Technician

Netradyne
San Diego, CA
30+ days ago
Netradyne
Netradyne
netradyne.com

Job Description

About Us

At Netradyne, our team is committed to delivering solutions to our customers that advance their market leadership. Our focus is to continuously drive innovation while delivering meaningful, actionable data. The Netradyne Driveri Vision-Based Driver Recognition Safety Program significantly advances the technology category through the application of Artificial Intelligence, Machine Learning and Edge Computing. The foundations of Driveri are equally focused on providing comprehensive performance insights, highlighting positive activity, and significantly reducing the resources needed to address risk. Netradyne draws from a diverse team of innovators, technologists, and customer advocates to create an experience where customer success continues to motivate what is next.

Supported and funded by our investors, M12, Hyundai Cradle, Point72 Ventures, and Reliance Industrial Investments and Holdings, Netradyne is committed to building a world-class team of technologists and industry experts to deliver a product that improves safety, increases productivity, and optimizes collaboration within the organizations. With growth exceeding 4x year over year, our solution is quickly becoming recognized as a significant disruptive technology – that has put 'legacy' providers in a "spin" cycle trying to catch up. Our team is growing, and we need forward-thinking, uncompromising, competitive team members to continue to facilitate our growth.

Reports To

Sr. Director of Field Engineering

Location

San Diego, CA

Overview

We are looking for a Associate Product Support Technician to join our fast-growing team in San Diego. The Associate Product Support Technician will assist with the development of technical documentation. The role will support engineering with product issues, maintain the lab, and build and maintain test fixtures and equipment. The ideal candidate will

Responsibilities:

  • Assist with the development of technical Documentation
  • Install & Repair SOPs
  • Product use SOPs
  • Field debug SOPs
  • Support engineering with product issues as part of the product support team
  • EX: Debug and OS upgrades with the assistance of engineering and product support engineers.
  • Manage and support friendly customer accounts (ex: local Stanley Steemer, etc.)
  • Support with site visits to local customers as required
  • Support the field teams by managing material requests and shipping
  • Maintain the Lab, build and maintain test fixtures and equipment
  • Build one off material requirements such as custom debug cables
  • Help manage support lab inventory
  • Domestic travel as required for product support issues
  • Some basic soldering
  • Unusual Hours may be required at times to work with our India team

Requirements

  • Familiar with Test Equipment such as Volt/Ohm Multimeters (Oscilloscopes a plus)
  • Ability to read design schematics
  • Basic Soldering skills
  • Familiarity with Microsoft office products such as MS Word, Excel and Power Point
  • Ability to work in the field in an automotive environment
  • Willingness for domestic travel as required (approx. 30 %)
  • Good communication skills and ability to work with customers
  • Perform product installations as needed for field testing or customer support
  • Assist with custom cable designs and manufacturing drawings
  • Building test fixtures
  • General lab management / inventory control
  • Familiarity with Linux Operating Systems (OS)
  • Experience working as part of a professional product development team a plus
  • Familiar with creating/editing SOPs (Standard Operating Procedures) & modifying pdf documents a plus

We are committed to an inclusive and diverse team. Netradyne is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status.

If there is a match between your experiences/skills and the Company's needs, we will contact you directly.

Netradyne is an equal opportunity employer.

Applicants only - Recruiting agencies do not contact.

Job Type: Full-time

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • San Diego, CA 92122: Reliably commute or planning to relocate before starting work (Preferred)

Education:

  • High school or equivalent (Preferred)

Willingness to travel:

  • 25% (Preferred)

Work Location: One location

Source

https://www.indeed.com/jobs

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