Billing Office Specialist

Neuroscience Group
Appleton, WI
30+ days ago
Neuroscience Group
Neuroscience Group

Job Description

Neuroscience Group has a Full-Time position available for a team-oriented Billing Office Specialist. This position will typically work Monday -Friday 8 hours per day. Some overtime may be required. This position will primarily be located at our Appleton clinic, however there will be times when it is necessary to work at our Neenah clinic. As an integral member of the Business Office the Business Office Specialist performs account management activities related to accounts receivable and monitoring cash flow with concentration on performing benefit checks for procedures and Botox, verifying and updating information relating to VA and EMG accounts, follow up on zero EFT's and denial correspondence, as well as, verification of open encounters.

For almost thirty years, Neuroscience Group has provided excellent neurologic care for the Fox Valley and Northeast Wisconsin. Ours is the only medical facility in the area that combines neurosurgery, neurology, orthopedic spine surgery, interventional and non-interventional pain management and physical therapy. Our practice has grown to over 40 providers and serves patients in nine outlying clinics scattered throughout the region. Our mission is to improve lives by providing the very best in brain, spine and pain care and we do that by living our company core values: compassionate care, teamwork, fiscal responsibility, continuous learning, leadership and community involvement.


  • Performing benefit checks for procedures and Botox and then contact and inform patients of their benefits and collect pre-pays prior to services being performed.
  • Compiles, processes, interprets and distributes departmental reports as requested
  • Notifies Team Lead and Director of Revenue Cycle when insurance payments do not match contractual agreement and appeals claim per protocol.
  • Responsible for various business office functions, including but not limited to: billing, payment posting, collections, insurance verification, reconciliation, and follow up
  • Responds to all insurance/billing inquiries for insurance carriers and patients in a professional manner.
  • Maintains a comprehensive knowledge of billing/coding updates.
  • Responsible for reviewing all patient information, compiling and forwarding patient medical information
  • Performs collections, reconciliation, and follow up of activities on all account. Negotiates payment plans utilizing established policies
  • Responsible for staying current and remaining complaint with Medicare/Commercial insurance regulations/procedures and updates the Team Lead of any changes as needed.
  • Complies with HIPAA rules and regulations as they apply to the business office.
  • Maintains a comprehensive knowledge of billing software, i.e. Epic, as it relates to job responsibilities.
  • Meets regularly with the Team Lead and Director of The Revenue Cycle to discuss/help resolve any reimbursement/insurance related issues or problems.
  • Regularly attends and contributes in a positive manner to organizational meetings.
  • All other permanent and/or temporary duties assigned by the Team Lead and the Director of The Revenue Cycle


  • Equivalent combination of relevant education and/or experience with managing medical accounts payable activities, preferably in a physician office environment.
  • Financial knowledge as it relates to business office management
  • Knowledge of CPT and ICD-9 coding.
  • Strong computer, spreadsheet, general ledger and keyboarding skills.
  • Proficient computer knowledge and keyboarding skills (Microsoft Office programs)
  • Medical terminology
  • Excellent verbal and written communication skills
  • Customer service experience
  • Strong organizational skills
  • Detail-oriented
  • Ability to multi-task and remain focused while managing a high-volume, time-sensitive workload
  • Critical thinking skills and decisive judgment


  • Primarily seated work but will require some position change including bending, stooping, and stretching.
  • May involve lifting supplies up to 20 to 30 pounds.
  • Requires hand-eye coordination and manual dexterity sufficient to operate standard office equipment.
  • Requires normal range of hearing and eyesight in order to communicate and function within this setting.


At Neuroscience Group we offer a very competitive salary. In addition to great pay we also offer the following benefits:

  • Health Insurance
  • Health Savings Accounts with a generous employer contribution
  • Dental Insurance
  • Vision Insurance
  • Company paid Long Term Disability and Life Insurance
  • Voluntary Life and Short Term Disability Insurance
  • Generous PTO and Sick Banks
  • 401(k) with guaranteed employer contribution, Profit Sharing, and a Cash Balance Pension Plan
  • On-site massage therapy and walking trails
  • Employee Assistance Program
  • Annual voluntary health risk assessments (company paid)
  • Timber Rattler tickets
  • Holiday party, summer picnic, and annual recognition for years of service
  • Annual Employee Appreciation Day


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