Marketing Research Analyst

US Federal Acquisition Service
San Francisco, CA
30+ days ago

Job Description



As a Marketing Research Analyst, you will conduct surveys and marketing research of customer agencies and industry partners on an array of acquisition training topics.

The position is located within the General Services Administration (GSA), Federal Acquisition Service (FAS), Office of Customer and Stakeholder Engagement (CASE), Partner Engagement & Acquisition Training Division, Branch A.


CASE provides data-driven, strategic account management that delivers mission value to FAS portfolios, agency clients, and the taxpayer.

As a Marketing Research Analyst, you will be responsible for the following duties:

  • Serves as an expert on survey-research project teams, which conduct surveys and research of customer agencies and industry partners on an array of acquisition training topics.
  • Provides high-level management and expert consulting services to the Partner Engagement & Acquisition Training Division, FAS Portfolios, FAS Regions and Regional Customer Service Directors (CSDs), CASE National Account Managers (NAMs), FAS integrator offices and other GSA program offices.
  • Creates and maintains Voice of the Customer (VoC) and Voice of the Supplier (VoS) initiatives, performance driver resolutions and pulse checks for FAS customer care organizations in support of GSA and FAS Training initiatives.
  • Collaborates directly with GSA, CSDs, FAS Programs to ensure Salesforce CRM Training System Management registrations and class activities are processed and completed in a timely manner, including class approvals,
    maintenance (i.e. reviewed and assigned CLPs, 508c compliance).
  • Provides consultative research services to FAS category portfolios, FAS portfolios and other GSA program offices regarding client and market trend analysis, training analysis, hypothesis generation and research objective setting, and recommended research approach/methods.

We are currently filling one vacancy, but additional vacancies may be filled from this announcement as needed for other GSA organizations.

Travel Required

Occasional travel - Occasional travel may be required

Supervisory status


Promotion Potential


  • Job family (Series)

    1101 General Business And Industry

  • Requirements


    Conditions of Employment

    • US Citizenship or National (Residents of American Samoa and Swains Island)
    • Meet all eligibility criteria within 30 days of the closing date
    • Meet time-in-grade within 30 days of the closing date, if applicable
    • Register with the Selective Service if you are a male born after 12/31/1959
    • Participate in Direct Deposit of Pay

    If selected, you must meet the following conditions:

    • Undergo and pass a background investigation (Tier 2 investigation level).


    For each job on your resume, provide:

    • the exact dates you held each job (from month/year to month/year)
    • number of hours per week you worked (if part time).

    For a brief video on creating a Federal resume, click here.

    The GS-13 basic salary range starts at $79,468 per year.

    This salary does not include locality pay.

    Locality pay will be determined at the time of selection.

    To view a list of locality rates, click here.

    To qualify, you must have at least one year of specialized experience equivalent to the GS-12 level or higher in the Federal service.

    For this position, specialized experience is defined as experience conducting market research which includes performance planning efforts, market analyses and other market research activities; using qualitative and quantitative methods to analyze and interpret data; and, designing marketing research studies to identify proposed solutions to diverse customer service issues.

    • There is no education substitution at the GS-13 grade level


    Note: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit:

    Additional information

    Bargaining Unit status: NA

    Relocation-related expenses are not approved and will be your responsibility.

    Additional vacancies may be filled from this announcement as needed; through other means; or not at all.

    How You Will Be Evaluated

    You will be evaluated for this job based on how well you meet the qualifications above.

    You will be scored on the questions you answer during the application process, which will measure your possession of the following competencies or knowledge, skills, and abilities. Your responses to these questions must be supported by your resume or your score may be lowered.

    • Knowledge of marketing research, theories, policies, and techniques required to serve as an expert on survey design and implementation, marketing research and unprecedented analysis
    • Knowledge of marketing research and general marketing theories, policies, practices, and techniques required to serve as an expert on marketing research issues including high-level management consulting skills to provide high level assistance to clients on the analysis and use of marketing research data.
    • Knowledge of state-of-the-art business practices both in government and industry to analyze business requirements, assess project feasibility, define current and future business environments, and manage investment portfolios.
    • Knowledge of policy and planning concepts and practices, project management methodologies, and advanced applications tools and technologies to provide advice on, and devise solutions to, a wide range of complex problems and issues.
    • Skill and ability to develop new theories or hypotheses in the field of marketing research to identify the root causes of suboptimal marketing efforts and formulate innovative solutions.

    Additional assessments may be used, and, if so, you will be provided with further instructions.

    If you are eligible under GSA’s Career Transition Assistance Plan (CTAP), you must receive a score of 85 or higher to receive priority.

    To preview questions please click here.

    Background checks and security clearance

    Security clearance


    Drug test required


    Position sensitivity and risk

    Noncritical-Sensitive (NCS)/Moderate Risk

    Trust determination process

    Credentialing, Suitability/Fitness

  • Required Documents

    Required Documents

    ALL required documents must be submitted before the closing date. Review the following list to determine what you need to submit.

    GSA OIG Employees: Submit latest SF 50 (other than award SF 50)

    Current GSA Employees: Submit most recent, non-award SF-50

    If you are CTAP eligible - submit a, b, and c: (a) proof of eligibility including agency notice; (b) SF-50, and (c) most recent performance appraisal.

    Current or Former Political Appointees: Submit SF-50.

  • Benefits


    A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

    You will have access to many benefits including:

    • Health insurance (choose from a wide range of plans)
    • Life insurance coverage with several options
    • Sick leave and vacation time, including 10 paid holidays per year
    • Thrift Savings Plan (similar to a 401(k) plan)
    • Flexible work schedules
    • Transit and child care subsidies
    • Flexible spending accounts
    • Long-term care insurance
    • Training and development

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.


This job is open to

  • Internal to an agency

    Current federal employees of this agency.

  • Career transition (CTAP, ICTAP, RPL)

    Federal employees who meet the definition of a "surplus" or "displaced" employee.

Clarification from the agency

Your application will be considered if you are a: • GSA employee (Must be a current FAS employee) • GSA surplus or displaced employees in the local commuting area who qualify for the Career Transition Assistance Program (CTAP) You must be serving on a career or career-conditional appointment, or under a noncompetitive Special Appointing Authority which provides for conversion to a permanent position in the Competitive Service.


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