Analyst, Customer Service

Amkor Technology, Inc.
San Diego, CA
30+ days ago

Job Description

The Customer Service Analyst will support the San Diego Sales/Customer Service team. This role will perform a variety of ongoing tasks to manage and support customers in San Diego. The position will require excellent analytical skills as well as ability to track and follow up on multiple open projects. This role will communicate and follow up with Amkor factory counterparts as well as Billing, Business Operations, Business Price Group, and the Business Units (BU). This position will also provide some administrative support to the small sales office.

Essential Duties and Responsibilities:
Variety of support responsibilities to assist the Customer Service/Sales team in San Diego.
  • Receive all customer Request for Quote (RFQ) and submit in SalesForce.com
  • Work with the Billing team to identify and resolve pricing mismatches, contacting factories to seek clarification as needed
  • Work with customers to confirm, resolve and revise POs as needed to resolve payment issues
  • Data gathering and preparation of monthly reconciliation reports
  • Support Sales and CS team with administrative tasks such as PowerPoint or Excel Report preparation
  • Analysis of forecast to actual revenue; locate gaps
  • Provide backup support for other office activities, including stocking the office with supplies, and break room essentials such as coffee, silverware, etc.
  • Assist team members with various reports and projects as needed

Required Qualifications:
This position requires a Bachelor's Degree with a minimum of 2 of years relevant customer service or account management experience required.
Semiconductor industry experience strongly preferred.
  • Demonstrated proficiency with MS Word, Excel and PowerPoint
  • Self-learner with the ability to learn Amkor systems quickly
  • Outstanding attention to detail required for purposes of NPI, RFQ and quote generation
  • Excellent organizational skills required with the ability to prioritize and multi-task
  • Excellent verbal and written communication skills with the ability to work both as an individual and in a team environment
  • This is a career oriented position that requires flexibility with hours to support business needs; factory work schedule may require occasional evening conference calls

Preferred Qualifications:
• Previous experience with SAP or SalesForce.com preferred

Location:
San Diego, CA

Amkor is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state or federal law or local ordinance.

Source

https://www.indeed.com/jobs

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