Client Success Manager (Profitcents)

Abrigo
Austin TX
30+ days ago

Job Description

Abrigo is looking for a professional that is dedicated to building genuine relationships with our customers and driving maximum use of purchased solutions in the platform. We pride ourselves on finding any and every way to delight our customers through great customer service and carrying forward our proactive communication effort. We are an industry leader in financial analytics for public accounting firms, consulting firms and small-business advisors.

As a Client Success Manager, you are empowered to work directly with our customers to make the best decision for each situation while providing great customer service to carry the customer relationship forward. You will have daily product use discussions to create solutions that will have a direct impact on whether or not a customer stays with Abrigo.

What You'll Do:


  • Own the entire customer experience for a portfolio of accounts, establishing great relationships as a trusted/strategic advisor to deliver customer success & satisfaction
  • Manage and close license renewals at time of expiration date targeting price increases based on licensed products
  • Work within the services teams to bring customer issues to resolution
  • Solve account level, as well as basic technical level issues related to our software and customers end systems
  • Programmatically manage account escalations, past-due invoices, contracts and service agreements
  • Detect, report, forecast, and mitigate customer risk to identify and develop account planning to assist sales in enabling account growth
  • Stay current on industry and suite of services and products to meet account needs

What You'll Need:

  • BA/BS degree or equivalent and 2+ years customer service experience in accounting and/or technical services environment
  • Proven ability to manage multiple projects at the same time while also paying close attention to details
  • Proven account management or relevant experience
  • Ability to work and communicate with senior/executive level partners
  • Demonstrated ability in communicating and understanding more complex technical issues
  • Excellent written and oral communication skills across multiple channels (email, phone, etc.)
  • Ability to travel as needed (less than 5%)
  • Demonstrated ability of retaining high level of customer base (80%)

What You’ll Get:

  • Mentoring and professional development in UX methodologies
  • Market competitive total rewards package
  • To be part of the Heart & SOULof a winning company with an inspiring mission
  • The opportunity to Make Big Things Happen
  • Competitive salary along with full health benefits with an HSA option
  • Unlimited PTO and bank holidays
  • 401(k) plan and company match

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, age, genetic trait, sexual orientation, national origin, disability status, or any other characteristic protected by law.

Abrigo is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected] with the subject line accommodation

Source

https://www.indeed.com/jobs

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