Customer Success Account Manager

Edmonton, AB
30+ days ago

Job Description

vrCAVE is expanding the VR escape room product library and services; we are searching for energized team members who are excited about this cutting-edge field. We are searching for a Customer Success Manager to be the primary liaison with our locations, learn about our clients, build constructive relationships with them, and provide ongoing support to help them realize the maximum return on investment from the product.

To be successful as vrCAVE’s Customer Success Manager, you must be a well-organized self-starter, expert relationship builder, and have a keen sense for data-driven marketing and optimization. Your role will be to evaluate our clients’ performance, identify those that most could benefit from our assistance, help develop the Customer Success Program, welcome new clients into the program, keep up with best practices, and deploy the customer success program to a worldwide network of entertainment businesses, and expand the customer base.

Your success will be measured by the improvement in customer revenue and the client retainment rate. Both a marketing and sales background will be considered an asset.

  • Manage current customer accounts

  • Present our company to potential clients

  • Manage Social Media campaigns and implement inbound sale strategies

  • Identify client needs and suggest appropriate products/services

  • Work with the marketing team to develop appropriate materials for customer success

  • Monitor client performance and proactively engage with them to encourage improvements

  • Customize product solutions to increase customer satisfaction

  • Maintain long-term trusting relationships with clients

  • Assisting in the onboarding process to set clients up for initial success

  • Handle the relationship for existing clients, and directing their needs as required

  • Develop new relationships to bring new customer on board

  • Handle administrative requests and queries from senior managers and executives

  • Report to the CEO on a regular basis

  • Stay up-to-date with new products/services and new pricing/payment plans

The following are considered an asset

  • Experience with location-based entertainment, B2B operations, or virtual reality technology

  • Experience with CRM software would be an asset

  • Able to use company standardized software including Hubspot and Google Office Suite

  • Able to generate effective presentations using any of the following: Powerpoint, Excel and Word.

  • Familiarity with traditional advertising platforms such as radio, TV, print flyers, etc.

  • Familiarity with one or more Adobe design-based tools or equivalents

  • Fluent in a second language

  • Availability to travel


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