We are seeking a friendly customer-oriented business representative to join our growing team as a sales and services dispatcher. Reporting to our Director of Operations, this individual will handle dispatching, scheduling appointments, and data entry. Daily duties also include answering the telephone, invoicing clients, and processing payments. Experience as an Inside Sales Dispatcher/Customer Service Representative is required.
You will be responsible for providing excellent customer service over the phone, in a professional manner while maintaining accurate records of all transactions. This is not just another desk job; it requires someone who self-motivated that can work directly with our customers to complete current projects and open doors to future projects. The ideal candidate will have a strong telephone presence, listen well, and enjoy helping people in need of plumbing services.
Strong telephone presence and interpersonal skills
Experience with Office, Outlook, Excel, and CRM Software
Customer service skills: EX: friendly, courteous, helpful
Inbound sales experience required
Active listener and inquirer (can discover/understand prospects needs)
Knows how to prioritize work
Capable of timely client resolutions
Enjoys working in a fast-paced environment
Self- motivated, punctual, and organized
Ability to accurately enter data and other information
Ability to learn /dispatch and financial software
Follows established procedures and processes
Basic knowledge of routing drivers or a transferable skill
*Experience in the home services industry is a plus but not a requirement
Answer the phone, respond to inquiries and log customer calls
Effectively use sales techniques to close in-bound sales calls
Enter client information, create service requests and act as a primary communicator between customers and technicians
Coordinate daily routes and assign jobs to the proper tech or inspector
Monitor jobs, follow-up on open issues, and plan future assignments
Prepare and send invoices to clients and process payments
This is a full-time role within our office located in Brooklyn, New York. This is not a remote position. Candidates who are selected for interviews will be notified via email or telephone, however, interviews will be conducted in person.
Established in 2018, we are a private plumbing services company located in Brooklyn, New York.
Job Type: Full-time
Pay: $40,000.00 - $55,000.00 per year
- Paid time off
- Monday to Friday
- Customer Service: 1 year (Preferred)
- One location