Customer Service Sales Rep

Quix Plumbing Service
Brooklyn, NY
30+ days ago

Job Description

Position Overview

We are seeking a friendly customer-oriented business representative to join our growing team as a sales and services dispatcher. Reporting to our Director of Operations, this individual will handle dispatching, scheduling appointments, and data entry. Daily duties also include answering the telephone, invoicing clients, and processing payments. Experience as an Inside Sales Dispatcher/Customer Service Representative is required.

You will be responsible for providing excellent customer service over the phone, in a professional manner while maintaining accurate records of all transactions. This is not just another desk job; it requires someone who self-motivated that can work directly with our customers to complete current projects and open doors to future projects. The ideal candidate will have a strong telephone presence, listen well, and enjoy helping people in need of plumbing services.

Required Skills

Strong telephone presence and interpersonal skills

Experience with Office, Outlook, Excel, and CRM Software

Customer service skills: EX: friendly, courteous, helpful

Inbound sales experience required

About You

Active listener and inquirer (can discover/understand prospects needs)

Knows how to prioritize work

Capable of timely client resolutions

Enjoys working in a fast-paced environment

Self- motivated, punctual, and organized

Ability to accurately enter data and other information

Ability to learn /dispatch and financial software

Follows established procedures and processes

Basic knowledge of routing drivers or a transferable skill

*Experience in the home services industry is a plus but not a requirement

Daily Duties

Answer the phone, respond to inquiries and log customer calls

Effectively use sales techniques to close in-bound sales calls

Enter client information, create service requests and act as a primary communicator between customers and technicians

Coordinate daily routes and assign jobs to the proper tech or inspector

Monitor jobs, follow-up on open issues, and plan future assignments

Prepare and send invoices to clients and process payments

This is a full-time role within our office located in Brooklyn, New York. This is not a remote position. Candidates who are selected for interviews will be notified via email or telephone, however, interviews will be conducted in person.

About Us

Established in 2018, we are a private plumbing services company located in Brooklyn, New York.

Job Type: Full-time

Pay: $40,000.00 - $55,000.00 per year


  • Paid time off


  • Monday to Friday


  • Customer Service: 1 year (Preferred)

Work Location:

  • One location

Work Remotely:

  • No


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