Lead Engineer, Unified Endpoint Systems

New Balance
Brighton, MA
30+ days ago
New Balance
New Balance

Job Description

For over a century, New Balance has inspired athletes and communities of all kinds in their pursuit of excellence. We innovate fearlessly, guided by our core values and we are driven by the belief that conventions were meant to be challenged. We seek leaders and pioneers — because there’s no time to wait around for next. At New Balance, We Got Now.

As a Lead Engineer for Unified Endpoint Systems, you will design, install, maintain, upgrade and continuously improve the endpoint computing environment and related management subsystems, with focus on associate productivity, IT efficiency and Cyber security. You will operate in the capacity of subject matter expert; plan, lead, and execute both local and global scale IT engineering infrastructure projects on multiple platforms; provide guidance and expertise to escalated incidents and requests; and assist with service strategy formulation.


  • Devise, design, enhance and execute unified endpoint management strategy and engineering frameworks. Provide operational and maintenance support to all endpoint systems and underlying management technologies including Windows Desktop/Server OS, Mobile OS, Cloud and on-premises End-point Managers.
  • Leverage industry standard tools such as Azure & On-Premises Active Directory, Group Policy, MS SCCM, MEM/MAM, Auto Pilot, Cloud Gateways, Enterprise Mobility & Security, Intune, Office 365 suites, JAMF, TeamViewer, Cloud VPN (Zscaler) and related capacity planning, analytics, deployment, and monitoring.
  • Develop, enhance and troubleshoot Windows imaging, provisioning & upgrading processes for compatibility.
  • Demonstrate leadership and advanced knowledge to effectively support escalated incidents. Offer guidance in areas of end-user access, connectivity, profiles, permissions, printing, system availability and performance, and end-user education.
  • Develop deployment and support methodologies to support work remote as well as on-premises.
  • Oversee global software deployments, systems patching, review analytics, coordinate 3rd party software updates, inventory, pilot testing and plan for growth; confirm acceptance and functionality.
  • Lend expertise to other projects outside of direct areas of responsibility such as Mac engineering
  • Maintain licensing compliance on end-point management tools; Follow change control procedures in coordination with business policy framework; Analyze technical issues for resolution options; identify root cause & document resolution.
  • Drive adoption, design, and delivery of cloud-based endpoint management infrastructure.


  • Comprehensive knowledge of Operating systems such as Windows OS, Mac OS, iOS, Android OS.
  • Bachelor’s Degree in a computer sciences field or 10+ years of relevant technology work experience with at least 5 years in advance engineering roles such as End-Point config, mgmt. and security.
  • Proficiency with cloud-based provisioning, remote control and cloud/on-premise monitoring tools such as Microsoft Autopilot, Microsoft Endpoint Manager, SCCM, Intune, JAMF, etc.
  • Proficiency with network protocols, IP routing, PowerShell, Active Directory Group Policies, Domain membership management, DNS, DHCP.
  • Knowledge of Cyber Security topics such as end-point encryption, key chain management, privileged account management, device PKI certificates, and Wi-Fi security.
  • Documented knowledge of VPNs such as Zscaler Private Access, etc.
  • Experience with Data backup and transfer tools; IT Security tools such as Rapid7 and CrowdStrike;
  • Must be self-motivated, information seeking and able to work independently, quick learner with attention to detail and personal accountability.
  • Excellent follow-through and problem-solving skills; resourceful and able to effectively multi-task.
  • Ability to interact professionally and effectively with a diverse work force across the organization.

Our Benefits:

Our products are only as good as the people we hire, so we make sure to hire the best and treat them accordingly. In addition to a comprehensive traditional benefits package (medical, dental, vision, 401k, etc.) we proudly offer a slate of more nontraditional perks – opportunities like on/offsite seminars, customized team building sessions, tuition reimbursement, and various mentorship programs – that encourage our associates to grow personally as they develop professionally. You’ll also enjoy a flexible work schedule, gym discounts, fitness reimbursements, and volunteer opportunities, because work-life balance is more than just a buzzword – it’s part of our culture.

Learn more about our Benefits

Equal Opportunity Employer:

New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran.



Not sure if you qualify?

Uvaro is here to help you land great jobs like this one.

Upgrade your skills

Other Jobs

Rise People

Rise is Canada’s complete people management solution that gives employers everything they need to build loyal and productive teams—all in one place. We collaborate and co-create to build solutions that completely change how companies of all shapes and sizes manage their payroll, scheduling, time tracking, group benefits, recruitment, onboarding, and more.

Vancouver, BC

1+ years of successful sales development experienced experience in B2B software or B2C services is a plus. Ability to work occasional evenings or weekends.

Waterloo, ON / Remote
Freshworks Inc

About Freshworks: Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end-user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including American Express, Sony, Vice Media, TaylorMade, Sotheby’s, Stitchfix, OfficeMax, Multichoice, Delivery Hero, ITV, and Klarna. Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system). Overview: We are looking to hire smart and passionate folks for our inside sales team. The inside sales team are responsible for engaging with prospects and driving sales in the SMB segment. They understand the needs and requirements and collaborate with internal teams to help ensure a smooth sales process. This role is based out of Chennai. Responsibilities (What you'll be expected to do): - Qualify and prospect inbound leads generated by the lead generation team. - Be responsible to convert trial prospects to paid customers through enthusiastic customer engagement. - Own individual targets and work towards generating new revenue. - Collaborate with other appropriate internal teams and represent the customers to solve their business requirements. - Work with various internal stakeholders and achieve team targets. Requirements (What we look for in candidates): Must-haves: - 1-3 years of work experience in any customer-facing sales role. - Clear, concise, and effective written and oral communication skills. - Empathy towards customers and understanding their needs. - Interest, curiosity, and openness to learning new technologies. - Good interpersonal skills and ability to collaborate with internal stakeholders as well as end customers. - Learning mindset and the right attitude that will help you thrive and adapt in a fast-paced, performance-driven environment. - Flexibility in working in different shifts/regions. This is absolutely mandatory because you will be expected to work in a specific shift for a minimum of two years. Good to have: - Prior work experience in SaaS product companies in domains relevant to Freshworks' suite of products. - The proven track record of consistency in overachieving targets.

20 hours ago
Tamil Nadu Chennai