Inside Sales Representative

Pewaukee, WI
30+ days ago

Job Description


Inside Sales Representatives work with customers to ensure a smooth sales process and maintain and grow existing business in small and mid-sized accounts . ISRs must possess excellent customer service skills and will serve our customers as a pooled resource and ensure that orders are entered accurately, in a timely manner, and achieve proper margin.


    • Manage multiple customer accounts to achieve growth and margin objectives
    • Create and follow up on quotes
    • Accurately process customer transactions such as orders, quotes, or returns
    • Act as a shared resource, servicing prospects and customers on a "first-come, first-serve" basis
    • Grow existing accounts via upselling
    • Identify potential growth opportunities within an account and coordinate with outside sales representatives to provide timely service
    • Determine customer requirements and expectations; recommend specific products and solutions
    • Service customers by proactively keeping them informed of their quote/order status and delays, responding quickly to customer outreach, answering customers questions, troubleshooting, and resolving issues, etc.
    • Recommend alternative products based on cost, availability, or specifications
    • Demonstrate the ability to cross-sell and up-sell
    • Identify trends in customer satisfaction or dissatisfaction and communicates effectively and efficiently within MCE to address issues
    • Identify accounts which are declining in sales and proactively reach out to them to ask for additional orders
    • Present price, credit, and terms in accordance with standard procedures and customer profiles
    • Provide accurate information regarding availability of in-stock items
    • Educate customers about terminology, features, and benefits of products to improve product-related sales and customer satisfaction
    • Communicate to the Purchasing department unexpected increases or decreases in demand for products
  • Manage time effectively, meets personal goals, and works effectively with members of the warehouse
  • Perform other related duties as assigned


  • Commitment to providing exceptional customer service
  • Industrial sales experience for fluid power products
  • Excellent written and verbal communication and presentation skills
  • Strong time management skills
  • Persuasive and goal oriented
  • Possesses an energetic, outgoing, and friendly demeanor
  • Able to multitask, prioritize, and manage time effectively
  • High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.
  • Associate degree (AA) or equivalent from a two-year college or technical school, or six months to one-year related experience and/or training, or equivalent combination of education and experience.
  • Bachelor's Degree (BA) from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience.
  • Certificates, licenses, and registrations required: Parker PTAC Core Certified
  • Computer skills required: ERP, CRM, Inventory Software, Microsoft Office Suite


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