GTM Manager, Experience Management

Los Angeles, CA
30+ days ago

Job Description

In today's world, customers expect companies to know who they are and what they want. Customers want to have products, services or experiences that best suit their needs delivered to them seamlessly across physical and digital channels.

Customers are human first: driven by dynamic wants, needs, and desires. The ability for brands to make personal, meaningful connections on a human level has never been greater and Hux by Deloitte Digital delivers on those experiences in a way that allows companies to own the customer journey end to end.

Hux is the Human Experience Platform by Deloitte Digital. We help companies connect key data sources to understand what matters most to people; connect to advanced technologies like AI and machine learning to sense and respond to those needs at scale; and connect their systems to unlock insights, create collaboration and drive acquisition, engagement and loyalty. Most importantly, we empower companies to connect with customers in personal, meaningful ways that respect them as people, not just customers.

Hux by Deloitte Digital gives companies the ability to build and leverage the connections - between people, systems, data and technologies - so they can deliver personalized, contextual experiences to customers at scale.

We are seeking to transform the way brands interact with their customers and elevate the human experience.

Work you'll do

As a GTM Manager, you'll drive market development and sales of our Experience Management solutions, and operationally support the Experience Management Marketing Offering leader and Strategy & Governance leader in developing and executing our Experience Management offering strategy to help scale our high-growth business.

You'll initially span critical responsibilities in GTM leadership, operational execution and sales, eventually transitioning into client delivery of Experience Management services as you help build a portfolio of closed sales that produce opportunities to step into delivery.

Specifically, your initial responsibilities in will include:
  • Working with Experience Management leadership (including GM, Market Offering Leader, Chief of Staff, Finance, and solution teams) to create leadership presentations reporting on our business performance and strategy execution, including:
    • Monthly business performance leadership presentations
    • Quarterly board presentations
    • Pipeline and sales reporting
    • Monthly All-Hands meeting presentations
  • Support our GM and Market Offering Leader in preparing for and scheduling various leadership meetings and internal sales / staff activation sessions
  • Assist our Marketing team with:
    • Producing and distributing internal eminence ('ring the bell' emails, etc.)
    • Maintaining and advancing the knowledge management processes that fuel our teams' efficient coordination on marketing & sales efforts (e.g., keeping Quals package and KX site updated, etc.)
  • Help drive Experience Management sales and market development by collaborating with pursuit teams to support sales pitches, RFP responses, solution & product education efforts and other pursuits to drive the closing of new business

The team

Advertising, Marketing & Commerce

Our Advertising, Marketing & Commerce team focuses on delivering marketing and growth objectives aligned with our clients' brand values for measurable business growth. We do this by creating content, communications, and experiences that engage and inspire their customers to act. We implement and operate the technology platforms that enable personalized content, commerce and marketing user-centric experiences. In doing so, we transform our clients' marketing and engagement operations into modern, data-driven, creatively focused organizations. Our team brings deep experience in creative and digital marketing capabilities, many from our Digital Studios.

We serve our clients through the following types of work:
  • Cross-channel customer engagement strategy, design and development (web, mobile, social, physical)
  • eCommerce strategy, implementation and operations
  • Marketing Content and digital asset management solutions
  • Marketing Technology and Advertising Technology solutions
  • Marketing analytics implementation and operations
  • Advertising campaign ideation, development and execution
  • Acquisition and engagement campaign ideation, development and execution
  • Agile based, design-thinking, user-centric, empirical projects that accelerate results



  • Bachelor or Master of Science degree in Information Systems, Operations Management, Computer Science, Business Administration, Marketing, Communications, or other related degree.
  • 5 plus year experience selling complex SaaS, Managed Services, Consulting services solutions
  • Experience in selling Advertising, Marketing & Digital Marketing Solutions
  • Proven track record of over achievement results over extended period of time
  • Strong account management skills including relationship building, territory management, and ability to sell to "C" suite
  • Have experience working as part of a team to collaborate with professionals to create, launch, and sell value-based solutions
  • Strong communication skills, both written and oral
  • Team leader or sales management experience preferred
  • Experience in selling solutions supported by technology platforms to C level buyers
  • Understanding or specific interest in IT service management and systems management
  • Experience troubleshooting, problem solving, and simplifying complex technical issues for clients
  • Understanding of general IT concepts and processes (security, system administration, application administration, deployment)
  • Understanding of general IT infrastructure and system architecture preferred
  • Experience quickly adapting to a changing environments and learning new concepts
  • Experience working both independently and as part of a team
  • Experience prioritizing tasks, working on multiple assignments, and raising concerns and questions where appropriate
  • Travel up to 25% (while 25% of travel is a requirement of the role, due to COVID-19, non-essential travel has been suspended until further notice)
  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future


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