Customer Training Manager

CAF Outdoor Cleaning
Maple Valley, WA
30+ days ago
CAF Outdoor Cleaning
CAF Outdoor Cleaning

Job Description

We believe that training and employee engagement are critical to providing a clean and inviting customer experience. Our customers rely on CAF to support them through operational challenges including employee turnover/onboarding, chemical safety, and consistent brand standards. As CAF’s Customer Training Manager, you’ll bring your training skills to a dynamic, fast-paced, and rapidly growing company. We’re looking for a leader with a passion for enabling customer success. This position will lead the training strategy, manage team members, and roll up their sleeves to get tasks accomplished through individual contribution. This position will oversee the constant improvement and impact of training to CAF customers. Key channels of training currently include e-Learning, outbound/inbound phone calls, training documentation, videos, posters, virtual meetings, and in-person training by our in-field sales team. This position manages and directly contributes to the e-Learning content and program development. CAF Academy is an online hosted training system offered to customers. This position also collaborates with customer training leadership to implement CAF training materials and programs on the retailers’ internal training platforms. This person will also be responsible for ensuring that all CAF employees are trained on the products.

CAF is a rapid growth company that sells outdoor cleaning products B2B to Fortune 500™ direct accounts. Year over year, our sales growth exceeds 20%. CAF takes pride in our unique, down to earth culture with enthusiastic, tireless, tenacious, grounded, yet super-fun employees that are diverse in background and talent. Our culture is customer oriented, and sales are key to the growth of our fast-paced company. We believe that customers come first. We have a strong work ethic, are engaged, and committed to ongoing success. CAF recognizes the need for balance between work and family – the expected travel is sporadic and up to 5% with weekends home to spend with family and friends. If you get excited about working where you live, driving change, and being an integral part of a growing organization, then CAF is where you should be!

Main Responsibilities: *

  • Leverage customer training methods and resources to drive CAF product adoption and site-level success to all customers
  • Develop, improve, and build out training resources, curriculum, and methods
  • Adapt training resources and strategy to support international and new vertical business development
  • Manage the outbound training call system and team
  • Establish and nurture customer training champions to drive training initiatives within our customer organizations
  • Create and manage a budget to optimize training to drive increased product usage
  • Identify success metrics across key functions and drive constant improvement

What it takes to succeed: *
Minimum of 2 years of similar work experience (including employee management)
Ability to learn quickly, multi-task, and work both independently and in a team environment
Communication and relationship development skills
Process oriented, with ability to create, refine, and/or implement processes
Proficient in Microsoft office suite (Powerpoint, Word, Excel) as well as CRM and LMS platforms
Strong attention to detail and organization skills
Problem solver: able to identify and breakdown problems, then implement creative solutions
Professional and consistent work habits, strong work ethic, driven to achieve company goals
Satisfy pre-employment testing

This position is located at our Headquarters in Maple Valley, Washington.

If this sounds like the challenge you’ve been looking for, email us your resume with a cover letter telling us why you believe you are an excellent fit for this position. Email us at [email protected]

Job Type: Full-time


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