Business Analyst

Ottawa ON / Remote
30+ days ago

Job Description

Eperformance Inc. is a solutions and services firm specializing in web-centric applications for electronic service delivery within the public sector. We assist public sector organizations and associations in the design and deployment of Enterprise solutions that focus on creating business value.

To ensure that we continue to offer the best service to our clients, we are currently recruiting for a skilled and motivated Business Analyst to join our team to review the business needs and to design, implement and support Microsoft Dynamics CRM applications.

Duties include but are not limited to:

· Analyze and Document client requirements, through Use Cases and Solution Specification Documents or in DevOps as required

· Develop user stories with clear acceptance criteria

· Lead and conduct client workshops

· Own the relationship with the client to ensure requirements are being addressed

· Able to provide web based & classroom training

· Assists in the Sales cycle by providing product demonstrations and responses to RFP’s

· Assists in enforcement of project deadlines and schedules

· Responsible for User Acceptance Testing triage and gaining client signoff

· Understands expectations that were set with client and recognizes when issues/events may affect delivery

· Able to operate independently and within a team environment

  • Work closely as a member of the Company’s business development team to close service and solution opportunities.
  • Assist in the development and management of the Client Services practice for the company.

Required Qualifications:

  • BS/BA in Computer Science or Information Systems or Business Management, or equivalent
  • 2+ years’ experience working with large packaged applications
  • Strong conceptual, analytic and problem solving skills
  • Ability to work under pressure, meet deadlines, and work on multiple projects simultaneously
  • Team player and able to effectively interact with staff at all levels of the organization
  • Must hold or be eligible to obtain a Government Security Clearance

Preferred Qualifications/Assets:

  • Microsoft Dynamics CRM software experience
  • Microsoft Dynamics CRM Certification a strong plus
  • SQL Server experience
  • Experience with SQL Server Reporting Services (SSRS)
  • Experience with Agile methodologies a plus
  • Experience working in multiple industries is preferred
  • Excellent English written and verbal communication skills
  • Able to operate independently and within a team environment
  • Motivated to work in a fast-paced environment

Job Type: Permanent

Salary: From $45,000.00 per year

Benefits:

  • Casual dress
  • Dental care
  • Employee assistance program
  • Extended health care
  • Paid time off
  • Profit sharing
  • Vision care
  • Work from home

Schedule:

  • Day shift
  • Monday to Friday

Work remotely:

  • Temporarily due to COVID-19

Source

https://ca.indeed.com/jobs

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