Customer Success Intern

SNAPPAY INC.
Mississauga, ON
30+ days ago

Job Description

About SnapPay:
SnapPay, a Toronto-based fintech firm known for its innovative payment solutions that revolutionized the payment industry in North America. Our services have successfully enabled North American merchants to accept digital payments from consumers and allow merchants to expand their customer base across various industries.
We are a highly motivated and result-driven team that always strives to make things happen. SnapPay strongly believes in cultivating individuals that have a purpose and are energized by their passions. While continuously expanding our market share, we have successfully onboarded more than four thousand merchants including Tier One merchants within the past three years.
The Digital Wallet Snaplii powered by SnapPay has also architected a deeper bond between Users and Merchants for more efficient communication than ever. The value-added features including e-Flyers, e-Coupons, eGift Card along with the data-driven marketing solutions allows us to deliver the best in-store and online shopping experience to Users. The interactive platform also benefits the Merchants with a higher level of brand loyalty.
About the Role:
We’re looking for an enthusiastic, dynamic, and detail-oriented intern(s) to help support our team as we continue to scale. You will get to work on several impactful projects throughout the team to help us provide a best-in-class experience for our customers. There are opportunities to join our operations, growth, or product team after your internship. Mandarin-speaking (Required).
What you will do:
  • Implement SnapPay and Snaplii onboarding process with various clients/merchants.
  • Improve our relationships between SnapPay/Snaplii and our partners. Ensure that we are providing the best possible support in the most efficient way possible.
  • Use your findings to refine the onboarding process. Identify pain points and collaborate with a team to overcome them.
  • Willingly lend support to other tasks and projects that are needed.
Who you are:
  • You are customer-obsessed, naturally curious, and undaunted by complex problems.
  • A good communicator, collaborator, and team member who looks to fill in gaps and make a difference.
  • Hunger to learn technology and productivity tools.
  • Confidence to ask questions contributes to ideas and invites continual feedback.
  • Exceptional time management, and multitasking capability. You thrive in an environment of uncertainty and change.
  • Ability to understand, and communicate technical requirements and their impact on the business.

Internship Contract Length:
6 months.

Location:
Toronto ON and Vancouver BC

Source

https://ca.indeed.com/jobs

Not sure if you qualify?

Uvaro is here to help you land great jobs like this one.

Upgrade your skills

Other Jobs

Rise People

Rise is Canada’s complete people management solution that gives employers everything they need to build loyal and productive teams—all in one place. We collaborate and co-create to build solutions that completely change how companies of all shapes and sizes manage their payroll, scheduling, time tracking, group benefits, recruitment, onboarding, and more.

 
Vancouver, BC
Uvaro

1+ years of successful sales development experienced experience in B2B software or B2C services is a plus. Ability to work occasional evenings or weekends.

 
Waterloo, ON / Remote
Freshworks Inc

About Freshworks: Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end-user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including American Express, Sony, Vice Media, TaylorMade, Sotheby’s, Stitchfix, OfficeMax, Multichoice, Delivery Hero, ITV, and Klarna. Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system). Overview: We are looking to hire smart and passionate folks for our inside sales team. The inside sales team are responsible for engaging with prospects and driving sales in the SMB segment. They understand the needs and requirements and collaborate with internal teams to help ensure a smooth sales process. This role is based out of Chennai. Responsibilities (What you'll be expected to do): - Qualify and prospect inbound leads generated by the lead generation team. - Be responsible to convert trial prospects to paid customers through enthusiastic customer engagement. - Own individual targets and work towards generating new revenue. - Collaborate with other appropriate internal teams and represent the customers to solve their business requirements. - Work with various internal stakeholders and achieve team targets. Requirements (What we look for in candidates): Must-haves: - 1-3 years of work experience in any customer-facing sales role. - Clear, concise, and effective written and oral communication skills. - Empathy towards customers and understanding their needs. - Interest, curiosity, and openness to learning new technologies. - Good interpersonal skills and ability to collaborate with internal stakeholders as well as end customers. - Learning mindset and the right attitude that will help you thrive and adapt in a fast-paced, performance-driven environment. - Flexibility in working in different shifts/regions. This is absolutely mandatory because you will be expected to work in a specific shift for a minimum of two years. Good to have: - Prior work experience in SaaS product companies in domains relevant to Freshworks' suite of products. - The proven track record of consistency in overachieving targets.

12 hours ago
Tamil Nadu Chennai