Customer Account Manager (Sales)

Houston, TX
30+ days ago

Job Description

Comcast is hiring for remote Customer Account Managers (Sales) to support our Houston business office. This is an outbound cold calling role - making 100 calls a day. If you enjoy cold calls and have been successful driving sales. The average Customer Account Representative makes approximately $28.61/hour with uncapped opportunity for their bonus plan!!

This is a fully remote position but must live within a 90 minute commute to Houston to apply due to occasional in-person trainings, team buildings and onsite meetings.

What We Do
Comcast Business started in 2007 providing Internet, Voice and TV services to small businesses. We get the needs of small businesses because we started as one. We grew from a small startup with just 1,200 subscribers to over two million business customers nationwide.

Our Customers
Our customers range from small businesses with dreams to grow, using our Gig Speed network, to multi-site Mid-Market businesses that require extra bandwidth and advanced products, to the largest companies in the nation with evolving needs, complex networks and big IT departments to prove it. From offering exceptional customer experiences for conventions, concerts and sports arenas to helping local start-ups and non-profits complete their first transaction, our teams support some of the largest brands and most influential community pacesetters.

Your Role
Our team is responsible for supporting the Comcast Business Services team in their efforts to retain and grow our customer base. You will interact with our existing customers to drive increased sales and revenue, enhance customer satisfaction and problem resolution. This is a fun and fast-paced environment where you are accountable for individual results and how those impact your team. We work with straight forward tasks using our established procedures.

Comcast Job Benefits and Corporate Perks (starting on your first day):

  • Benefit packages effective on day 1 - Eligible to enroll in medical, dental, vision, and 401k

  • Paid training

  • Free Comcast/Xfinity courtesy services (cable, high speed internet, etc.)

  • Paid time-off (PTO), Paid vacation, flex time, and floating holidays; generous PTO package after first 90 days of employment

  • Tuition Reimbursement (where applicable)

  • Discounts on Comcast/Xfinity Voice, OnDemand, and Personal Security Services (PSS)

Job Responsibilities:
  • Retain business customers by mining and growing accounts through solution-based selling and account management via the telephone

  • Make outbound calls to accounts to achieve sales quota metrics

  • Prepares sales documentation, activity reports, and forecasts, as required

  • Creates proposals for customers related to the proposed solution and new sales opportunities

  • Develop customer relationships through regular customer contact via the telephone

  • Drive both sales growth and account retention by introducing various products and services available through Comcast Business

  • Document effectively and accurately conversations and contact information into client management system

  • Work with customers to minimize down-grading or leaving Comcast

  • Ability to function in a closely monitored environment, including continual monitoring of customer calls and productivity levels

  • Regular, consistent and punctual attendance

  • Must be able to work nights and weekends, variable schedule(s) and overtime as necessary

High School Degree or equivalent
Generally, requires 0-2 years related experience

Comcast NBCUniversal brings together the best in media and technology. We drive innovation to create the world’s best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Comcast NBCUniversal is an Equal Employment Opportunity / Affirmative Action / Drug-Free workplace employer.


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