Regional Technical Account Management Lead

SADA
Toronto, ON / Remote
30+ days ago

Job Description

Join SADA as a Regional Technical Account Management Lead!

Your Mission

As a Regional Technical Account Management Lead at SADA, you will be responsible for building and managing a world class team of customer-facing Google Cloud Platform engineers. The ideal candidate will have the capability to provide strong leadership and mentorship to Technical Account Managers in our Central and Canada regions. This requires creating and adhering to new standards, managing complex relationships with partners and customers, hiring and onboarding new team members, and motivating a rapidly growing team to create a fantastic customer experience.

As the Regional Technical Account Management Lead, you'll be managing a team of SADA Technical Account Managers, who serve as the primary technical consultant for our most important customers. You will oversee the duties of individual Technical Account Managers, which include advising customers on their environment and architecture, helping manage and optimize spend, identifying opportunities for additional workloads or better ways to utilize GCP services, quarterbacking additional requests using other SADA resources, coordinating with Customer Success Managers to create account plans and business reviews, and generally making sure that the customer is blown away by our services.

The ideal candidate will come from a strong technical background and be eager to take on responsibility and teach/develop/inspire new skills within the team - while setting standards for repeatable processes that drive success on a consistent basis. They will enjoy working in a fast-paced, hyper-growth, and agile organization while creating an exciting, fun, teamwork-oriented environment. We are looking for those who want to grow with SADA and are in this for the long term.

Pathway to Success

#BeOneStepAhead: At SADA, we are in the business of digital transformation. We are focused on leading-edge technology that is ever-evolving. We embrace change enthusiastically and encourage agility. This means that not only do our teams know that change is inevitable, but they embrace this change to continuously expand their skills, preparing for future customer needs.

Your success starts by positively impacting the direction of a fast-growing practice with vision and passion. You will be measured quarterly by the breadth, magnitude, and quality of your contributions, your ability to estimate accurately, how well you collaborate with your peers, and the consultative polish you bring to customer and alliance partner interactions.

Expectations

Required Travel - 25% travel to customer sites, conferences, and other related events. Due to the COVID-19 pandemic, travel has been temporarily restricted.

Customer Facing - You will interact with customers on a regular basis, sometimes daily, other times weekly/bi-weekly. Common touchpoints occur when qualifying potential opportunities, at project kickoff, throughout the engagement as progress is communicated, and at project close. You can expect to interact with a range of customer stakeholders, including engineers, technical project managers, and executives.

Training - Ongoing with first-week orientation at HQ followed by a 90-day onboarding schedule. Details of the timeline can be shared. Due to the COVID-19 pandemic, all onboarding will be temporarily conducted remotely.

Job Requirements

Required Credentials:

  • Google Professional Cloud Architect Certified and/or Google Professional Data Engineer Certified, or able to complete one of the above within the first 45 days of employment.

Required Qualifications:

  • Capabilities, experience, and general knowledge in the following domains:
    • Infrastructure Modernization: migrating n-tiered workloads from on-prem and other clouds to GCP with near-zero-downtime (includes full spectrum of lift and shift to complete re-platforming scenarios), or building hybrid-cloud solutions based on Anthos and containerization technologies, such as Docker, Kubernetes, and Istio
    • Application Development: building custom web and mobile applications on top of the GCP stack
    • Data Engineering: data warehouse modernization (including technical architectures, star/snowflake schema designs, infrastructure components, ETL/ELT pipelines and reporting/analytic tools), OLTP/OLAP data migrations, or backup, restore and disaster recovery solutions.
  • Experience providing oversight and direction of cloud projects
  • Experience across multiple cloud platforms: GCP, AWS, Azure
  • Experience with automation technologies including Terraform, Google Cloud Deployment Manager, AWS Cloud Formation or Microsoft Azure Automation
  • Experience working with engineering teams
  • Exceptional customer service experience
  • Ability to communicate across business units and the ability to interface with and communicate complex technical concepts to a broad range of internal and external stakeholders
  • Time management skills with the ability to manage multiple streams and lead less experienced architects
  • Experience as a technical consultant or another customer-facing technical role

Useful Qualifications:

  • Experience managing teams of engineers
  • Ability to lead an in-depth client meeting/workshop across a broad range of topics including discovery, cloud compliance, and security
  • Deep understanding of best practices, design patterns, reference and compliance architectures with an uncanny ability to build and recommend these as needed
  • Knowledge and understanding of industry trends, new technologies and the ability to apply these to customer architectures to drive outcomes
  • Highly self-motivated and able to work independently as well as leading a team to success.
  • Google Cloud Professional Cloud Architect Certification or other similar certificate

About SADA

Values: We built our core values on themes that internally compel us to deliver our best to our partners, our customers and to each other. Ensuring a diverse and inclusive workplace where we learn from each other is core to SADA's values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer.


  • Make them rave
  • Be data-driven
  • Be one step ahead
  • Be a change agent
  • Do the right thing

Work with the best: SADA has been the largest partner in North America for GCP since 2016 and has been named the 2019 and 2018 Google Cloud Global Partner of the Year. SADA has also been awarded Best Place to Work by Inc. as well as LA Business Journal!

Benefits: Unlimited PTO, Paid Parental Leave, competitive and attractive compensation, performance-based bonuses, paid holidays, rich medical, dental, vision plans, life, short and long-term disability insurance, 401K with match, professional development reimbursement program as well as Google Certified training programs.

Business Performance: SADA has been named to the INC 5000 Fastest-Growing Private Companies list for 12 years in a row garnering Honoree status. CRN has also named SADA on the Top 500 Global Solutions Providers for the past 5 years. The overall culture continues to evolve with engineering at its core: 3200+ projects completed, 3000+ customers served, 10K+ workloads and 25M+ users migrated to the cloud.


About SADA

Values: We built our core values on themes that internally compel us to deliver our best to our partners, our customers and to each other. Ensuring a diverse and inclusive workplace where we learn from each other is core to SADA's values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer.

  • Make them rave
  • Be data-driven
  • Be one step ahead
  • Be a change agent
  • Do the right thing

Work with the best: SADA has been the largest partner in North America for Google Cloud portfolio of products since 2016 and has been named the 2020, 2019, and 2018 Google Cloud Global Reseller Partner of the Year. SADA has also been awarded Best Place to Work year after year by the Business Intelligence Group, Inc. Magazine, as well as LA Business Journal!

Benefits: Unlimited PTO, Paid Parental Leave, competitive and attractive compensation, performance-based bonuses, paid holidays, rich medical, dental, vision plans, life, short and long-term disability insurance, 401K/RRSP with match, professional development reimbursement program as well as Google Certified training programs.

Business Performance: SADA has been named to the INC 5000 Fastest-Growing Private Companies list for 15 years in a row garnering Honoree status. CRN has also named SADA on the Top 500 Global Solutions Providers for the past 5 years. The overall culture continues to evolve with engineering at its core: 3200+ projects completed, 4000+ customers served, 10K+ workloads and 30M+ users migrated to the cloud.

Source

https://ca.indeed.com/jobs

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