Customer Service Team Lead

Seaside Sales and Marketing, LLC
San Diego, CA
30+ days ago

Job Description

Interested in sharing the health and wellness benefits that CBD products offer? Do you have a passion for providing top tier customer service? Enjoy being part of a dynamic and winning team? If so, we are looking to hire a Team Lead for our customer service team in San Diego, CA!

If you said yes to the above questions then you also get the opportunity to get $100 upon hiring and an additional $400 on day 90 of employment!

Kannaway offers our customers superior plant-based products and supplements. Over the past several years, we have been the original innovator in an industry now rapidly expanding! Our dynamic and effective customer service team provides superior support, product knowledge and are instrumental in building brand loyalty.

We’re proud of who are, and the culture we’ve created within the teams. Our culture is one of hard work, but also one of having fun while doing it! We offer a great work culture including fun, food and great colleagues!

Both full-time and part-time shifts available. Great culture and benefits for full-time employees including; medical, dental, vision, 401k plan with generous company match, insurance, stocked kitchen for employees and, much, much more!

Minimum Qualifications:

· Fluent in English

· Excellent communication skills (both written and oral)

· Microsoft Office Suite experience

· Previous customer service experience

· Excellent oral and written communication skills

· Team oriented

· Resourceful (ability to research customer issues)

· Self motivated

· eCommerce and/or CRM systems experience (call center experience a plus)


Required Skills:

  • Update CS teams of company changes and organize daily huddles
  • Make balanced decisions with the customer and company in mind
  • Take escalated phone calls
  • Proactively follow up with other departments that impact the customers experience
  • Follow up on daily stats reports
  • Help prepare trainings
  • Make sure needs are handled within the service level agreement
  • Be a resource for the CS team
  • Assist with employee schedule managementKeep track of issues being reported from the customer
  • Quality Assurance

Job Type: Full-time

Pay: $18.00 - $20.00 per hour


  • 401(k)
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance


  • Monday to Friday

Supplemental Pay:

  • Bonus pay


  • Customer Service: 1 year (Preferred)

Work Location:

  • One location

Work Remotely:

  • No

Work Location: One location


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