Supervisor of Client Success

Equiscript, LLC
Miami, FL / Remote
30+ days ago

Job Description

Supervisor of Client Success

General Description


The Supervisor of Client Success will work under the direction of the National Director of Client Success to grow and maintain successful home delivery pharmacy programs for our current and newly implemented clients. The Supervisor of Client Success will work as a supervisor and mentor for the team of Account Managers, and will also work in collaboration with other leaders within the company. The Supervisor of Client Success will be responsible for the creation and maintenance of department Standard Operating Procedures and Job Aids, will handle escalated client concerns, drive team performance metrics, and occasionally will travel to clients to enhance the relationship and offer training to clients team members. The Supervisor of Client Success will be responsible for setting team goals, metrics in line with Equiscript’s overall budget and vision and supporting the team to achieve them. The Supervisor of Client Success will assist the team in creating and executing strategic plans to grow our client opportunities quarter over quarter.


Key Responsibilities


  • Lead a team of Account Managers that work with our client's staff to ensure overall program success, continued program growth, and strategic business plan development
  • Manage the reporting for team performance metrics and client growth, as well as lead the team in any action planning, and course correction necessary to ensure the ability to meet and exceed goals.
  • Responsible for setting team key performance indicators and coaching the team to meet and exceed these.
  • Drive team performance to goals.
  • Responsible for determining hiring needs, performance improvement actions and performance reviews with the direction of the National Director of Client Success.
  • Strong collaboration with other departmental leaders .
  • Responsible for understanding, planning, and adherence to team budget.
  • Responsible for the creation of training plans for and training of new team members.
  • Up to 10-25% travel may be required visiting our partners


Professional Qualities


  • Business acumen, sound decision making, analytical and organizational skills in an environment; a consultative approach to managing complex client relationships
  • Project and program management experience; knowledge of key concepts including phases, plans, deliverables, scope and tasks
  • Passion about business and dissatisfaction with the status quo – always thinking of ways to improve/grow client programs
  • Experience developing a strategic business plan to hit financial targets
  • Experience in uncovering, isolating, and resolving complex issues and recommending and implementing strategies to resolve the problem
  • Experience collaborating with both internal and external resources to develop strategies that meet department and organizational goals
  • Engaging personality, with a focus on relationship building, internally and externally
  • Ability to educate and communicate the value of our program to employees, clients, and pharmacies
  • Excellent presentation skills with the ability to influence people in both one-on-one and large group environments
  • Display confidence and positivity - a “can-do” attitude
  • Excellent oral and written communication skills
  • Record of being goal-oriented, deadline-driven, and delivering results
  • Attention to detail in order to solve problems and develop company programs


Preferred Experience


  • 3-5 years experience in Client Success and/or Account Management
  • Management experience
  • Experience working in a healthcare setting preferred
  • Pharmacy Technician Certification is a plus
  • One to two years of 340B experience
  • Salesforce or other CRM technology experience a plus


Physical Requirements


  • Requires the ability to sit or stand for long periods of time, occasional stooping, and reaching; May require lifting up to 25 pounds; requires a normal range of vision and hearing with or without accommodations.


Additional Information


  • Cleared Background Check Required


Employment Information


  • Main Office is based in North Charleston, SC but the position can be worked remotely from select states
  • Benefits include health plan, dental, vision, paid time off
  • Flextime
  • 401k with a company match

Source

https://www.indeed.com/jobs

Not sure if you qualify?

Uvaro is here to help you land great jobs like this one.

Upgrade your skills

Other Jobs

Miovision

Miovision provides cities with modern tools to fix today's traffic problems. We offer solutions that collect multimodal traffic data and uncover actionable insights, helping municipalities get more out of their road network. The result: streets capable of moving more people – safely and efficiently – whether they are in a car, on a bus, on a bike or e-scooter, or walking. Since 2005, our systems have counted more than nine billion vehicles around the world. We have offices in Kitchener, Canada as well as operations in Germany, Serbia and the US. For more information, visit miovision.com [http://miovision.com/]. Position Summary  The Sales Engineer (SE) is an industry expert that drives software growth by developing technical and operational relationships with customers in support of their adoption of the Miovision products.  As a technical industry expert, the SE integrates into the daily operation of the agency to support complex proof of concepts and ongoing initiatives to maximize product output and value.  The SE ensures continuous value and product adoption that ultimately drives intersection network and software growth. Key Accountabilities  * Create customer success plans to drive growth for each account  * Support solution design and technical implementation of current desired integrations as outlined in the customer success plan. * Monitor user adoption and product utilization and create targeted programs to increase engagement and support the agency's change management process. * Build strong relationships between the Miovision product and support teams to ensure continuous resolution of ongoing operational issues as well as product deficiencies that may come up.  * Participate in regular support and health checks to ensure accounts are continuing to derive value from our solutions * Support software renewal and upselling activities  Skills/Qualifications * Bachelor’s degree or recognized equivalency or achievement of recognized professional level * 5+ years of technical experience; must understand network products * Ability to travel internationally, providing on-site consulting work to clients * Ability to manage multiple projects utilizing strong planning and organizational skills * Experience with general consulting skills that include team facilitation, business case development, strong business analysis skills, process mapping and process redesign * Systems implementation skills: requirements/process analysis, conceptual and detailed design, configuration, testing, training, change management and support * Analytical nature with the ability to solve complex business issues * Basic understanding of product development and engineering processes.  We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please indicate if you require accommodation on your application, and our team will work with you to meet your accessibility needs.

 
Remote
Uvaro

Recruit and train new sales staff, assign specific tasks to members of the sales team, and monitor the team's sales performance.

 
Waterloo, ON / Remote
Uvaro

Experience working as an SDR or BDR. Provide guidance and feedback on email outreach and sales calls. Experience working in a sales enablement function is a…

 
Waterloo, ON / Remote