Senior Technical Support Engineer Virtual Hiring Event

Quadient
United States / Remote
30+ days ago
Quadient
Quadient
quadient.com

Job Description

Beanworks by Quadient (“Beanworks”) is a rapid growth company on a mission to empower accounting teams to succeed. We are revolutionizing the world of accounting software by disrupting traditional solutions with elegant, cloud-based Accounts Payable Automation software. We were recently acquired by Quadient, a global company who help simplify the connection between people and what matters. As we scale, our powerful and growing Bean Team needs you! This position can be based out of our Vancouver Head Office, or remote from anywhere in the world (aligning with North American time zones). We are looking for a Technical Support Engineer with great critical thinking skills who will apply them to investigating and exploring the issues raised by our Customers. On a daily basis, you will provide appropriate, timely answers to the questions our Customers send to us and our CSM by phone or messages. You will also work on assisting with setup and installation of our solutions. This is shift- rotating position with start time ranging from 6 am to 9 am. This is an individual contributor position that will work as a member of the Customer Success team, providing technical support to customers and partners, and ultimately drive complete resolution to each service request. If you enjoy engaging with people on the phone and by email and are passionate about providing customers with an amazing customer service experience then this role is for you. Come be a part of building something amazing! You will love this role if you embrace our core team values: Continuously Improve: We strive to get better each day individually and as a team Own: We see our bytes through from farm to table Deliver: We plan and execute our work efficiently Experiment: We embrace trying new things and learn from our successes and failures We primarily use PHP, Javascript, C#.NET and Java. This is mainly a Linux shop, but our C# .NET opportunities have been growing recently. A critical component of our system is a desktop utility that synchronizes Windows-based customer data to our platform, and we have more and more customers with this need. Lastly, we have been extending our reach by developing an in-house React Native (iOS/Android) application to enable our customers mobile access to their data. Responsibilities of the role: ● You have passion for working with customers ● You have strong organizational and planning skills. ● You possess exceptional written and verbal communication skills and outstanding phone presence with the ability to remain calm under pressure. English is mandatory, other languages will be considered an asset. ● You apply your strong interpersonal skills and ability to establish rapport to both customers and colleagues while maintaining integrity and honesty. ● Apply effective listening skills to understand needs beyond the question of the customer. ● Providing technical and customer support as per company core values. ● Work with Customer Success Manager in resolving technical issues and bugs ● Answering phone, email and in-app requests which are managed through our Why Beanworks? At Beanworks, everyone’s work matters and our team is encouraged to take complete ownership of their jobs. People who join the BeanTeam are smart, driven and keen to solve problems with a team of like-minded individuals. To be a Bean means you are not satisfied by just meeting a target, but you strive to exceed it. We take time to celebrate our wins together because we succeed or fail as a team. Working together to achieve our goals is the way of our working life! We don’t claim to have all the answers, so all Beans are empowered to challenge the status quo in order to best support the company vision. If taking on these challenges and working with awesome people excites you, and you resonate with the values of ownership, team based success, striving to exceed expectations and have the courage to challenge the status quo, then you may just be a Bean.  You can see what it’s like to work at Beanworks here , or read about the benefits below: Remote working arrangements; work from anywhere in the world If you want an office to visit, we have an amazing Downtown Vancouver location, 2 mins from Yaletown Skytrain Amazing office amenities equipped with snacks, drinks, games (Nintendo switch, VR, ping pong table), and an on-site gym We have excellent extended health and dental benefits for yourself and your family You may contribute to a Retirement Savings Plan, with employer matching contributions We are family friendly and offer flexibility We’re champions of diversity and welcome beans of all shapes, sizes and backgrounds We have regular team get-togethers, parties, and believe in celebrating our wins and having fun Apply here: https://beanworks.bamboohr.com/jobs/view.php?id=102

Beanworks by Quadient (“Beanworks”) is a rapid growth company on a mission to empower accounting teams to succeed. We are revolutionizing the world of accounting software by disrupting traditional solutions with elegant, cloud-based Accounts Payable Automation software. We were recently acquired by Quadient, a global company who help simplify the connection between people and what matters. As we scale, our powerful and growing Bean Team needs you!

This position can be based out of our Vancouver Head Office, or remote from anywhere in the world (aligning with North American time zones).

We are looking for a Technical Support Engineer with great critical thinking skills who will apply them to investigating and exploring the issues raised by our Customers. On a daily basis, you will provide appropriate, timely answers to the questions our Customers send to us and our CSM by phone or messages. You will also work on assisting with setup and installation of our solutions. This is shift- rotating position with start time ranging from 6 am to 9 am. This is an individual contributor position that will work as a member of the Customer Success team, providing technical support to customers and partners, and ultimately drive complete resolution to each service request. If you enjoy engaging with people on the phone and by email and are passionate about providing customers with an amazing customer service experience then this role is for you. Come be a part of building something amazing!

You will love this role if you embrace our core team values:

  • Continuously Improve: We strive to get better each day individually and as a team
  • Own: We see our bytes through from farm to table
  • Deliver: We plan and execute our work efficiently
  • Experiment: We embrace trying new things and learn from our successes and failures

We primarily use PHP, Javascript, C#.NET and Java. This is mainly a Linux shop, but our C# .NET opportunities have been growing recently. A critical component of our system is a desktop utility that synchronizes Windows-based customer data to our platform, and we have more and more customers with this need. Lastly, we have been extending our reach by developing an in-house React Native (iOS/Android) application to enable our customers mobile access to their data.



Responsibilities of the role:
  • You have passion for working with customers
  • You have strong organizational and planning skills.
  • You possess exceptional written and verbal communication skills and outstanding
phone presence with the ability to remain calm under pressure. English is
mandatory, other languages will be considered an asset.
  • You apply your strong interpersonal skills and ability to establish rapport to both
customers and colleagues while maintaining integrity and honesty.
  • Apply effective listening skills to understand needs beyond the question of the
customer.
  • Providing technical and customer support as per company core values.
  • Work with Customer Success Manager in resolving technical issues and bugs
  • Answering phone, email and in-app requests which are managed through our

Why Beanworks?

At Beanworks, everyone’s work matters and our team is encouraged to take complete ownership of their jobs. People who join the BeanTeam are smart, driven and keen to solve problems with a team of like-minded individuals. To be a Bean means you are not satisfied by just meeting a target, but you strive to exceed it. We take time to celebrate our wins together because we succeed or fail as a team. Working together to achieve our goals is the way of our working life! We don’t claim to have all the answers, so all Beans are empowered to challenge the status quo in order to best support the company vision.

If taking on these challenges and working with awesome people excites you, and you resonate with the values of ownership, team based success, striving to exceed expectations and have the courage to challenge the status quo, then you may just be a Bean.

You can see what it’s like to work at Beanworks here , or read about the benefits below:

  • Remote working arrangements; work from anywhere in the world
  • If you want an office to visit, we have an amazing Downtown Vancouver location, 2 mins from Yaletown Skytrain
  • Amazing office amenities equipped with snacks, drinks, games (Nintendo switch, VR, ping pong table), and an on-site gym
  • We have excellent extended health and dental benefits for yourself and your family
  • You may contribute to a Retirement Savings Plan, with employer matching contributions
  • We are family friendly and offer flexibility
  • We’re champions of diversity and welcome beans of all shapes, sizes and backgrounds
  • We have regular team get-togethers, parties, and believe in celebrating our wins and having fun

Apply here: https://beanworks.bamboohr.com/jobs/view.php?id=102

Technical requirements

After signing up, you will be sent an email with instructions on how to connect.
Please be prepared to join the virtual interview from a quiet place using a desktop or mobile device with a working speaker, microphone, and camera. Check to see if your network connection can support an online session. A plugged in ethernet cable or a strong WiFi network signal will help avoid time delays during your conversation.

What to prepare

  • CV

Preferred dress code

Casual (come as you are, but please be presentable)

About Quadient

Beanworks by Quadient is looking to hire 23 technical positions before the end of 2021, in our Engineering and Product teams! It’s an exciting time to join our organization as we launch globally, continue to grow our company, and form an integral part of Quadient’s software solutions.

We are looking for talented software developers and product experts to come and join the Bean Team. Our headquarters are based in Vancouver, but we are open to these roles being based remotely. Our salaries are very competitive within the Canadian technology industry. If this sparks your interest and you’re looking for a new opportunity, please join us on Thursday October 14 from 10am to 5pm (Pacific Time) to meet with one of our recruiters or hiring managers. We can’t wait to meet you!

Beanworks by Quadient is a rapid growth company on a mission to empower accounting teams to succeed. We are revolutionizing the world of accounting software by disrupting traditional solutions with elegant, cloud-based Accounts Payable Automation software. We were recently acquired by Quadient, a global company who help simplify the connection between people and what matters. As we scale, our powerful and growing Bean Team needs you!

About Quadient

We celebrate our shared commitment to great work — and to each other. As a diverse collective of thinkers and doers, we are continuously inspiring innovation. We create things that matter to our customers. We all bring something different. Together we’re a team that delivers the exceptional, every day. That’s The Power of You!

Quadient is the driving force behind the world’s most meaningful customer experiences. We simplify the connections between people and what matters through four key solution areas: Customer Experience Management, Business Process Automation, Mail-Related Solutions, and Parcel Locker Solutions.
We’re trusted by hundreds of thousands of customers around the world to help them create personalized interactions and make meaningful connections.



Quadient. Because Connections Matter.
Learn more about Quadient www.quadient.com or Beanworks www.beanworks.com


What is a virtual interview?

Virtual interviews help employers connect with job seekers when they are not in the same physical location. Since hiring is a human process, employers would like to talk with you online (chat, video or phone) to see if you meet the requirements for the job.

Source

https://www.indeed.com/jobs

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