Job Requisition ID #
As a part of Autodesk’s Customer Success team, you will advise professionals in the Design and Manufacturing industries how to stay ahead of the game within an ever-shifting business climate by combining your industry domain expertise with comprehensive technical knowledge of the Fusion Platform.
In turn, you will help drive long-term success by executing services to accelerate customer business goals and drive adoption. This includes improving business processes, maximizing technology investment, and demonstrating the benefits of process change.
Location: GPS Office – Boston, Novi, San Francisco, Portland
Establish Customer Success plans & execute adoption strategies to expand the number of users using our Fusion 360 platform
Create strategies with internal teams to drive Fusion Adoption within strategic accounts
Develop innovative ways to engage with customers and drive adoption
Facilitate regular customer meetings, events, and training (internal & external)
Demonstrate proposed solutions & product overviews and relate them to the customer’s business issues
Develop and conduct professional presentations & demonstrations, and lead adoption discussions with customers to generate scalability of Autodesk solutions
Support internal teams by creating and demonstrate adoption content
Provide feedback to the product, strategy, and marketing teams on Fusion 360 based on customer’s business requirements
Provide a Voice of the Customer back to internal groups to provide valuable customer feedback and experience
Distribute regular updates and progress reports to internal Autodesk account teams. Drive direct opportunities and provide leads to internal Autodesk sales teams
Partner with the marketing team to run/attend events in line with company growth strategies
Keep up to date with market trends and new developments utilizing information for business improvement
Develop use cases based on customer input to drive the demand of the technology
Act as an evangelist to determine to position and finding relevant forums to increase awareness of Fusion 360
Bachelor’s degree relevant to the Manufacturing industry and/or computer science
Comprehensive knowledge of Design to Manufacturing workflows and Manufacturing solutions
5+ years of experience in customer-facing roles such as account management, customer support, product management, and/or Technical S ales
Willing to domestically travel
Proficiency with Fusion 360, Inventor, SOLIDWORKS or Creo in a production environment
Experience programming and running CNC Machine tools is a plus
Additional knowledge of products related to Surfacing, Finite Element Analysis, and Additive Manufacturing is a plus
The Ideal Candidate
People-centric: You want to help and serve our customers: they win, so you win!
Driven: Eager to learn, adapt, and perfect your work. You seek out help and put it to good use
Comfortable being a strategic and diplomatic advisor who can manage influence through persuasion, negotiation, and consensus -building
At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.